Order Desk Associate

About Us: Cerum Ortho Organizers is a leading provider of orthodontic and dental products across Canada. With over 40 years of industry experience, we pride ourselves on delivering high-quality products and exceptional customer service to dental professionals nationwide About the Role We are seeking a detail-oriented and customer-focused Order Desk Associate to join our Calgary-based team. This role is ideal for someone who thrives in a fast-paced environment and enjoys supporting dental professionals with their product needs. Key Responsibilities: · Process incoming orders via phone, email, and online platforms · Provide accurate product information and pricing to clients · Coordinate with shipping department to ensure timely delivery · Maintain and update customer records and order history · Resolve order discrepancies and follow up on backorders · Support internal teams with inventory and product availability updates Qualifications: · Previous experience in order desk, customer service, or dental supply distribution preferred · Strong communication and organizational skills · Proficiency in Microsoft Excel and order tracking systems · Familiarity with dental terminology and orthodontic products is an asset · Ability to multitask and prioritize in a busy environment Fluency in French and English is required Company Culture We foster a collaborative and inclusive environment where innovation thrives. Our team values curiosity, precision, and continuous learning. You’ll be surrounded by professionals who are passionate about technology and committed to delivering high-quality results. Benefits Competitive salary and performance-based incentives Comprehensive health and dental coverage Paid vacation Pension Plan Professional development and training opportunities Access to cutting-edge 3D printing technology and tools How to Apply: Please send your resume and cover letter to careernewsroom@aurumgroup.com. Job Type: Full-time Pay: $20.00-$25.00 per hour Benefits: Dental care Disability insurance Extended health care Life insurance On-site parking Language: French (required) Work Location: In person

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