order clerk - customer services

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for refunds and credits. Explain the type and cost of services offered. Obtain and examine all relevant information to assess client feedback,
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enquiries and complaints in the delivery of meaningful information and services.. Answer clients' inquiries and provide information. Computer and technology knowledge: Internet. MS Excel. MS Windows. MS Word. SAP (FI/CO / HR / MM / OT SD). Type of experience: Call centre. Area of work experience: Marketing. Specialization/experience (business sales and services): Distribution. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Repetitive tasks. Personal suitability: Punctuality. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Quick learner. Screening questions: Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Other benefits: Free parking available.

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