Optical Manager

Job Overview We are seeking a dynamic and detail-oriented Optical Manager to lead our optical department with enthusiasm and expertise. This pivotal role involves overseeing daily operations, managing optical staff, ensuring exceptional patient and customer service, and maintaining compliance with healthcare regulations. The ideal candidate will possess a strong background in optics, ophthalmology, and retail management, combined with excellent leadership skills to foster a positive team environment. Join us to make a meaningful impact on patients’ vision health while driving the success of our optical services! Duties Supervise daily optical department operations, including patient appointments, eyewear fittings, and spectacle lens dispensing Lead and motivate a team of opticians, technicians, and support staff to deliver outstanding customer service Manage inventory levels of eyewear frames, lenses, and optical supplies, ensuring stock accuracy and timely replenishment Oversee eyewear adjustments, fittings, and repairs with precision to ensure optimal patient satisfaction Ensure compliance with HIPAA privacy standards, medical records management, and clinical confidentiality policies Maintain accurate documentation using EMR/EHR systems such as Epic or other electronic medical record platforms Conduct staff training on optical procedures, medical terminology, and health regulation policies to uphold high standards of care Requirements Proven experience in retail optometry or optical management with knowledge of ophthalmology practices Strong understanding of health regulation policies including HIPAA and state healthcare regulations Laboratory experience related to spectacle lens fabrication and eyewear frame adjustments Familiarity with medical billing, coding, vital signs measurement, and clinical confidentiality policies Excellent customer service skills combined with retail sales expertise and proficiency in POS systems. Must understand VSP billing and Eyemed. Knowledge of optics, medical billing, medical terminology, and frame inventory. Ability to operate EMR/EHR systems like Epic or similar platforms effectively Basic math skills for inventory management, billing calculations, and clinical measurements Experience working within senior care or pediatrics is a plus but not required Join us as an Optical Manager to lead a passionate team dedicated to improving vision health through exceptional service. Your expertise will help create a welcoming environment where patients feel valued and cared for while ensuring operational excellence across all aspects of our optical services! Pay: $18.00 - $22.00 per hour Expected hours: 30.0 – 36.0 per week Benefits: 401(k) Employee discount Flexible schedule Professional development assistance Work Location: In person

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