Operations Training Lead

Who we are and why we’re hiring CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. Position Overview The Operations Training Lead owns training quality and consistency across the logistics center network. You will build a strong bench of certified trainers, roll out standardized learning plans, and support new site startups, system conversions, and strategic projects. This role requires travel between locations to onboard staff, stabilize performance, and audit compliance. Essential Job Duties & Responsibilities Grow and maintain the internal trainer network to ensure backup coverage at every site. Conduct Train-the-Trainer workshops to set a consistent standard for classroom and on-the-job training. Certify and coach site-based trainers; hold them accountable to training standards. Keep all SOPs, digital learning tools, and physical training materials current, functional, and accessible to prevent learning downtime. Support the creation of digital and mobile learning resources to broaden reach. Plan and execute end-to-end training for startups, system conversions, and key projects. Identify and deploy internal trainers for onboarding, startups, and technical conversions. Run and audit onboarding plans to ensure a consistent experience for every new hire. Train all warehouse roles with a focus on verified competency in safety, accuracy, and productivity. Implement formal observations to measure employee proficiency against SOPs. Coach site leaders on how to run constructive performance observations that drive behavioral change. Partner with HR and Operations to analyze performance data, diagnose training gaps, and launch targeted fixes. Conduct a training and compliance audit at every site at least once per year. Deliver detailed audit reports and work with Site General Managers to identify and close gaps. Perform other related job duties as assigned or required. Required Qualifications 3–5 years in operations training, warehouse leadership, or multi-site learning & development. Hands-on proficiency with Warehouse Management Systems (WMS), including leading training during system conversions. Able to lead diverse training sessions and adjust delivery to the audience’s pace and skill level. Proven success building trainer capability through Train-the-Trainer programs and formal coaching. Clear, constructive coaching style delivered in a professional manner. Comfortable shifting priorities and managing multiple workstreams in a fast-paced environment. Strong use of performance data to pinpoint root causes of training gaps. Strong interpersonal skills with the ability to influence site leadership and work across functions. Flexible hours required; up to 75% local travel. This is a warehouse-based role. Physical Requirements This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to: Varying temperatures, including but not limited to refrigerated or non-climate controlled areas Loud noise levels, such as machinery, forklifts, and conveyor systems Dust, odors, and airborne particles Concrete flooring and moving mechanical equipment Frequent exposur…

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