Operations Support Specialist- Production

Job Summary We are seeking a dynamic and detail-oriented Operations Support Specialist to join our team and drive operational excellence across our Production functions. In this role, you will be instrumental in ensuring smooth day-to-day operations, supporting compliance with regulatory standards, and safeguarding the integrity of the production processes. Your proactive approach and keen eye for detail will help maintain the efficiency and accuracy of our operational activities, empowering our organization to meet its production objectives with confidence and precision. Responsibility Operations Support Specialist (OSS) – Production Department Expanded Job Description 1. POSITION PURPOSE The Operations Support Specialist (OSS) provides administrative, operational, and analytical support to the Production Department to ensure efficient daily manufacturing operations. This position supports the Production Manager and production supervisors by coordinating production schedules, monitoring production performance, maintaining operational data, preparing reports, and supporting continuous improvement activities. The role serves as a key communication link between Production, Quality, Maintenance, Warehouse, Procurement, and other departments to ensure smooth production operations and compliance with company policies, procedures, and customer requirements. 2. DUTIES & RESPONSIBILITIES Production Planning & Administrative Support Assist the Production Manager in preparing and maintaining daily, weekly, and monthly production schedules. Collect and consolidate production plans from supervisors and shift leaders. Monitor production schedules and report deviations or potential delays. Maintain daily production records, including production quantities, downtime, scrap, and labor utilization. Prepare production-related documents, reports, and presentations for management. Coordinate production meetings and distribute meeting minutes and action items. Track completion of production-related action items and follow up with responsible personnel. Support workforce planning, employee attendance tracking, and shift schedule administration. Maintain production employee records and related administrative documentation. Production Performance & KPI Management Collect, consolidate, and maintain daily production performance data. Monitor key production indicators, including: Production Output Production Efficiency OEE (Overall Equipment Effectiveness) Downtime Scrap and Defect Rates Labor Productivity Schedule Attainment Prepare daily, weekly, and monthly production KPI reports. Analyze production performance trends and identify potential issues. Report production deviations and performance concerns to the Production Manager. Assist in identifying opportunities to improve production efficiency and productivity. Maintain historical production data for management review and operational analysis. Production Process & Quality Support Assist in maintaining production procedures, work instructions, and process standards. Ensure production-related documents are properly maintained and updated. Coordinate with the Quality Department regarding production quality issues and corrective actions. Track production defects, scrap, rework, and quality-related improvement activities. Maintain records of process changes and production improvement activities. Support implementation and monitoring of corrective and preventive actions (CAPA). Assist in monitoring compliance with customer-specific production requirements. Support preparation and maintenance of production documentation for customer and internal audits. Workforce & Training Administration Support production supervisors in maintaining employee attendance and shift schedules. Maintain employee training records and qualification matrices. Coordinate new employee orientation and production-related training schedules. Track completion of required employee training. Maintain records of employee certificat…

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