Operations Support Specialist

About Budget Car & Truck Rental of Las Vegas Budget Car & Truck Rental of Las Vegas is locally owned and operated by Malco Enterprises of Nevada, Inc., a sub-licensee of Avis Budget Group. For more than 30 years, we have served Southern Nevada by providing reliable vehicles, competitive pricing, and exceptional customer service. Our mission is simple: To deliver the best car rental experience through newer vehicles, exceptional service, and competitive pricing. We value teamwork, accountability, integrity, and continuous improvement. We invest in our employees through training, development, and opportunities for advancement. Job Summary Keep the lot running like clockwork. As a Lot Operations Support Specialist, you’ll be the go-to partner for our Lot Operations Manager and supervisors, helping deliver standout customer service, keeping daily operations moving efficiently, and turning problems into solutions as they happen. You’ll spot opportunities to improve how we work, help lead department projects, and build the training and procedures that keep our team sharp. If you like being in the middle of the action, solving problems before they grow, and seeing your ideas put into practice, this is where your work makes a visible difference every day. Essential Duties and Responsibilities Support the Lot Operations Manager and supervisors in carrying out daily customer service standards across the team. Help keep daily lot operations running efficiently, including vehicle flow, staging, and coordination between team members. Assist with identifying and resolving day-to-day operational problems, and carry out agreed-upon solutions. Observe current processes and recommend practical improvements to the Manager and supervisors. Assist the Manager with department projects, including planning, tracking, and follow-through. Help develop, deliver, and reinforce training for Lot Operations team members. Create and maintain work procedure documentation, and keep it current as processes change. Other Job Duties Follow Company Core Values consistently and maintain a professional, respectful, positive attitude with coworkers, management, vendors, and customers. Maintain adherence to company service protocols, confidentiality guidelines, and quality expectations. Participate in ongoing training, performance reviews, and team meetings. Maintains compliance with company policies and procedures, local regulations, and recommended best practices. Performs other related duties as assigned. Qualifications Education & Experience High school diploma or equivalent. At least 7+ years of experience in customer service, operations, project coordination, or a similar fast-paced environment. Required Qualifications Strong organizational skills and attention to detail. Effective written and verbal communication skills. Ability to work with a team and take direction from supervisors and management. Basic computer proficiency, including word processing and spreadsheets. Able to show proof of valid employment verification. Reliable transportation to work location and reliable attendance based on work schedule. Preferred Experience in a car rental, automotive, or vehicle logistics environment. Experience developing training materials or work procedure documentation. Experience with process improvement or project coordination. Familiarity with fleet or inventory management systems. Physical Requirements Ability to stand and walk for extended periods on an outdoor lot, including in hot/cold weather. Ability to bend, reach, and lift up to 25 pounds of supplies and equipment, as needed. Ability to sit and operate a computer and other office equipment for extended periods. Ability to move between the lot and office areas throughout the shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Work Schedule Able to work full-time, on-site at our work location in Las Vegas, NV, based…

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