Operations Support Manager

Job Overview The Operations Support Manager keeps the business running smoothly by leading parts, warehouse, inventory, shipping and logistics, and facilities. This hands-on leader builds efficient processes, develops a safety-focused team, and makes sure customers, technicians, and internal teams have the parts, equipment, and workspace they need. Key Responsibilities Operations Leadership · Lead, coach, and develop operations support staff, building a culture of accountability, safety, and customer service. · Develop and maintain SOPs, policies, and procedures across all support functions. · Track KPIs, analyze financial and operational reports, and drive continuous improvement. · Manage operations and facilities budgets and control costs. · Partner with sales, service, parts, and finance to meet business goals. Parts, Warehouse, and Inventory · Oversee warehouse organization, layout, and workflow. · Maintain inventory accuracy through cycle counts and reconciliation. · Manage parts identification, procurement, purchasing, POs, RMAs, and core returns. Shipping and Logistics · Manage domestic and international shipping, carriers, and freight costs. · Oversee import/export compliance and customs clearance. · Handle freight claims, shipping insurance, and damage claims. · Ensure proper skidding, crating, and packaging of equipment and parts. · Resolve order, shipping, and delivery issues using root cause analysis and corrective action. Facilities · Maintain buildings, grounds, and building systems (HVAC, electrical, plumbing, roofing, doors, and docks). · Run preventive maintenance programs for facilities and equipment. · Manage contractors and service vendors (janitorial, landscaping, snow removal, waste, and pest control). · Oversee security, access control, fire and life safety, emergency plans, and required inspections. · Ensure OSHA, fire code, and environmental compliance. · Manage utilities, service contracts, and facility improvements or layout changes. Qualifications · 10+ years of experience in operations, warehouse, logistics, parts, or facilities management, including 5+ years in a leadership role. · Strong knowledge of inventory control, purchasing, shipping, import/export, and freight claims. · Working knowledge of building systems, preventive maintenance, and contractor management. · Proven experience developing SOPs and leading process improvement. · Ability to read financial reports, manage budgets, and use KPIs to make decisions. · Experience with ERP, WMS, and/or CMMS systems; proficient in Microsoft Office. · Ability to read mechanical drawings, parts diagrams, and technical documentation. · Knowledge of OSHA regulations and workplace safety practices. · Strong communication, organization, and problem-solving skills. · Forklift certification (or ability to obtain), ability to lift up to 50 lbs, and availability for occasional after-hours facility issues. Preferred · Bachelor's degree in Operations Management, Business, Supply Chain, or a related field, or if equivalent experience is equal to 10+ years no degree is needed. · Experience in manufacturing, industrial equipment, or capital equipment environments. Offset Printing Experience + · OSHA 30 or a facilities certification (FMP, CFM). Pay: $78,000.00 - $95,000.00 per year Benefits: 401(k) matching Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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