Operations Support Coordinator

Description: Position Summary The Operations Support Coordinator provides administrative and operational support to ensure the efficient execution of business processes. This role serves as a liaison between internal departments, customers, vendors, and operational teams by coordinating activities, maintaining accurate records, resolving issues, and supporting continuous improvement initiatives. Key Responsibilities Coordinate daily operational activities to support business objectives and customer requirements. Monitor, track, and maintain operational data, reports, and documentation. Process and manage customer orders, shipments, invoices, and related transactions. Communicate with customers, suppliers, carriers, and internal departments regarding schedules, inventory, and service issues. Investigate and resolve operational discrepancies, billing questions, and shipment exceptions. Prepare regular reports and analyze operational performance metrics. Maintain accurate records in enterprise systems, databases, and spreadsheets. Support inventory management, logistics coordination, and supply chain activities. Assist with process improvement initiatives to increase efficiency and service levels. Coordinate meetings, prepare documentation, and follow up on action items. Ensure compliance with company policies, safety standards, and regulatory requirements. Provide backup support for other operational and customer service functions as needed. Requirements: Qualifications Education High school diploma or GED required. Associate's or Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field preferred. Experience 2+ years of experience in operations, customer service, logistics, supply chain, or administrative support. Experience working with ERP systems, transportation management systems, or order management platforms preferred. Skills & Competencies Strong organizational and time-management skills. Excellent written and verbal communication skills. Advanced proficiency in Microsoft Office, particularly Excel, Outlook, and Teams. Ability to prioritize multiple tasks in a fast-paced environment. Strong analytical and problem-solving abilities. High attention to detail and accuracy. Ability to work independently and collaboratively across departments. Customer-focused mindset with strong interpersonal skills. Preferred Experience for Manufacturing/Logistics Environments Railcar, transportation, or logistics coordination. Billing and invoice dispute resolution. Inventory control and shipment tracking. Vendor and customer relationship management. KPI reporting and operational analysis. Physical Requirements Prolonged periods of sitting and working at a computer. Ability to occasionally lift up to 25 pounds. Ability to communicate effectively in person, by phone, and via email.

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