Operations Support (After-hours)

RJ Logistics is seeking a customer-focused After-hours Operations Support professional to join our growing. This position is responsible for providing streamlined business continuity and operational support to the Carrier Team by delivering a positive end-to-end experience. This role involves managing shipment details, resolving issues, tracking freight, coordinating with carriers, and maintaining effective communication across shifts and with customers. This hybrid position will be remote providing weekend support coverage and in-person during the weekdays scheduled. 

Key Responsibilities

· Track and monitor shipment details to ensure accurate communication and timely updates.

· Call drivers and utilize tracking tools to monitor freight in transit.

· Resolve shipment issues promptly to maintain operational efficiency.

· Coordinate with carriers to confirm pickup and delivery schedules.

· Maintain clear and professional communication with customers, carriers, and internal teams across shifts.

· Accurately document and update shipment statuses in relevant systems.

· Support business continuity by providing reliable after-hours operational coverage support.
 

Key Skills & Abilities

· Proven experience in logistics or customer service support roles.

· Strong organizational and administrative skills to manage multiple shipments and deadlines.

· Ability to identify issues with a focus on delivering positive solutions.

· Present well-developed interpersonal skills and service skills with the ability to always uphold professionalism.

· Be flexible - quickly adjust to new conditions, priorities, or challenges in a dynamic work environment.

Why RJ Logistics | People-Centric. Customer-Obsessed. Growth-Driven.

At RJ Logistics, we believe in Being Better Than Yesterday. Join a growing, relationship-driven team that values integrity, collaboration, and innovation - that invests in our team members success.