Operations Supervisor, Returns

Company Overview Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it. Position Summary The Operations Supervisor, Returns is responsible for overseeing all aspects of the Returns process within a warehouse. This role ensures the efficient, accurate, and timely processing of undelivered product after the completion of motor carrier routes in accordance with company policies and client expectations. The supervisor will lead daily operations related to returns intake, motor carrier compliance, and restaging of product as applicable. This position requires a proactive and hands-on approach, with time spent both on the warehouse floor and in the office. Competencies Ethics & Values Problem Solving Customer Focus Drive for Results Conflict Resolution Functional/Technical Skills Managing & Measuring Work Timely Decision Making Decision Quality Informing Composure Listening Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to returned and/or damaged product, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client Assist with audits and ensure returns processes align with RLX and client-specific requirements Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards Supervise and perform the check in process for reschedules that are brought back by motor carriers Process and monitor returns through the client portal at participating locations Identify and escalate product or process discrepancies, including damaged or misrouted returns Ensure proper documentation and system entry for all returns transactions to support inventory accuracy and client reporting Support process improvement initiatives to streamline reverse logistics operations and reduce return rates Move inventory safely using material handling equipment (as needed) Serve as a main point of contact for escalations from the client Schedule orders and notify the customer of their time windows for next day delivery Perform other duties as assigned (may vary based on client requirements) Minimum Qualifications (Knowledge, Skills, and Abilities) High School Diploma/GED or equivalent required Strong people and operations supervisory skills Experience utilizing Microsoft Office products (Excel, Teams, etc.) Excellent verbal and written communications skills Excellent interpersonal skills Excellent customer service skills, including conflict resolution Ability to adapt to changes in a fast-paced environment Ability to embrace new technology Operations or final mile delivery experience preferred Physical Demands and Work Environment The physical dema…

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