Operations Supervisor- Massachusetts

Who Are We?

Circuit’s ultimate goal is to reduce congestion and its harmful effects on the environment and our quality of life. We do this by getting people out of their cars for short trips, encouraging visitors to park once, and by making connections to existing mass transit hubs. We work with innovative cities and forward-thinking advertising partners to offer electric shuttles that make mobility easier, smarter, more affordable, and fun.

What Do We Value?

Circuit is built by energetic team members from diverse backgrounds. Every mile makes a difference at Circuit: we tackle big challenges in small steps. Circuit employs hard-working individuals who are passionate about changing the world one ride at a time. We maintain a flexible work environment with a warm and welcoming company culture.

What Will You Do?

The Supervisor is responsible for leading daily operations across Massachusetts including Plymouth, Stoneham and Wareham. Reporting to the Area Manager, this hands-on role oversees Shift Leads and Driver Ambassadors to ensure each program runs safely, efficiently and in alignment with Circuit’s service standards.

As a frontline leader, the Supervisor plays a vital role in delivering Circuit’s mission. This position ensures fleet readiness, team accountability and outstanding rider experiences.

The role requires flexibility in scheduling and availability to support teams when service is active. The ideal candidate will lead by example, foster a positive team culture and take pride in keeping Circuit’s operations running smoothly and sustainable every day.

Daily Operations & Fleet Oversight

• Oversee daily market operations to ensure shifts are fully staffed and executed on time.
• Manage attendance, timekeeping, and scheduling.
• Ensure the vehicle fleet is safe, clean, charged, and operationally ready each day.
• Maintain inventory of supplies and equipment at the market facility.
• Escalate issues as needed to the Area Manager and assist with resolution.

Team Leadership & Coaching

• Directly supervise Shift Leads and Driver Ambassadors.
• Conduct regular ride-alongs, coaching sessions, and team huddles.
• Deliver clear, actionable performance feedback and support employee development.
• Promote a culture of accountability, safety, and service excellence.
• Support hiring efforts by leading the recruitment process, including interviewing candidates and providing selection decisions.
• Oversee onboarding and training of new team members to ensure role readiness, and operational consistency.

Customer Service & Incident Handling

• Act as the first point of contact for customer and/or client concerns.
• Manage and document minor incidents; escalate significant issues to the Area Manager.
• Gather service feedback from customers and clients to help improve operations.

Reporting & Communication

• Communicate personnel changes, staffing updates, and intra-operational issues to the client in a timely and professional manner.
• Respond to routine client inquiries related to operations.
• Report market-level performance, incident trends, and staffing needs to the Area Manager.
• Communicate operational updates, policy changes, and schedules to team members.
• Collaborate with other Supervisors to share best practices and maintain consistency across markets.

Markets and responsibilities may change over time, and this job description is not all-encompassing. The Supervisor may be asked to perform other duties as assigned to support Circuit’s operational needs.

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Qualifications:

• Minimum of 3 years of supervisory experience in operations, transportation, mobility, or hospitality.
• Must be based in or able to commute reliably to assigned service locations in the Massachusetts area.
• Proven ability to lead and motivate a large frontline team effectively.
• Strong coaching, communication, and organizational skills.
• Tech-savvy with tools such as Fleet Management Software, Slack, and Google Workspace.
• Comfortable using mobile apps, GPS, and working outdoors in varying conditions.
• Able to stand, sit, walk, and occasionally lift up to 50 lbs.
• Must meet vehicle height/weight safety requirements.
• Must be available to work early mornings, late evenings, weekends and event days as needed.
• Familiarity with DOT regulations preferred; candidates must be willing and able to obtain one upon hire.

What we offer:

• Salary range of 70k-75k annually (based on multiple factors including industry-specific experience, leadership experience, and background)
• Medical, Dental and Vision Benefits
• Paid Time Off & Holiday Pay
• Professional Development
• Flexible Work Environment

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