Operations Supervisor
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Operations Supervisor, Distribution Center About the Role The Operations Supervisor provides hands-on leadership for the day-to-day operations of a distribution center team, with a primary focus on receiving and inbound operations. You will lead employees to safely and accurately receive, inspect, stage, and move healthcare products while meeting expectations for quality, service, productivity, and cost. This role plans daily work, assigns labour, monitors operational KPIs, coaches employees, and resolves issues that could affect product flow or customer service. You will also partner with other supervisors and departments to support efficient operations across receiving, inventory, outbound, narcotics, and other warehouse functions. What You’ll Do Lead, coach, and supervise employees to achieve safety, quality, service, productivity, and cost expectations. Plan daily warehouse activities, assign labour, and adjust resources based on inbound volume and operational priorities. Oversee receiving operations, including unloading, inspection, staging, receiving accuracy, product integrity, and inbound workflow. Ensure products are promptly moved to appropriate temperature-controlled, restricted, or designated storage areas. Monitor operational KPIs and employee performance, identify barriers, and take action to improve results. Coach and develop employees, recognize performance, and address performance concerns as appropriate. Ensure team members are properly trained and follow standard operating procedures, quality requirements, and safe work practices. Investigate and escalate receiving discrepancies, product damage, temperature concerns, and other operational risks. Coordinate importation requirements, product releases, receiving documentation, and related operational reporting. Partner with other supervisors and cross-functional teams to maintain efficient site-wide product flow. Support recruitment, onboarding, training, and development of new employees. Identify and support continuous improvement opportunities that strengthen safety, quality, productivity, and service. Serve as Site Security Officer and support site security requirements, controls, and follow-up. Serve as Health and Safety Lead, supporting inspections, investigations, corrective actions, and employee safety awareness. Act as Quality Person in Charge (QPIC) and/or Alternate Quality Person in Charge (AQPIC), as applicable, and support compliance with applicable Canadian requirements for controlled substances. Maintain the security of narcotics vaults, cages, and other controlled-access areas. Basic Requirements 3+ years of relevant distribution center, warehouse, receiving, logistics, or related operational experience, including demonstrated leadership capabilities. Preferred Skills/Experience Previous experience leading or supervising employees in a distribution center, warehouse, manufacturing, or logistics environment. Experience with receiving, shipping, inventory control, material handling, or warehouse operations . Experience working in a regulated, pharmaceutical, healthcare, or quality-controlled distribution environment. Experience monitoring warehouse KPIs , productivity, accuracy, quality, and service metrics. Experience with warehouse management systems, inventory systems, computers, and warehouse automation. Forklift, reach truck…