Operations Supervisor

POSITION: Operations Supervisor POSITION STATUS : Full-Time, Hourly. POSITION SUMMARY Responsible for the oversight, supervision, and overall leadership of the service operations to ensure the delivery of quality service, flow, and staffing. Assumes a front-line leadership role over staff including, but not limited to, Supervisors, staff and teams, and support staff. Coordinates and monitors daily operational activities of the service in accordance with the established and approved Policies and Procedures. The Operations Supervisor works in a high-stress, fast-paced environment and must be able to think clearly, quickly, logically, and objectively in crisis situations. DUTIES & RESPONSIBILITIES Responsible for all staff members, in collaboration with appropriate Leadership Team members. Provides direct oversight of, effectively communicates with, and provides direction and guidance to all Supervisors. Maintains "big picture" view of operational activities and patient care across the service. Manages and is the decision maker related to staffing for current shift and upcoming shifts, service activities, deployment, and updates the staffing plan accordingly. Provides "in-the-moment" leadership, coaching, and performance management to staff, to support optimal outcomes. Communicates effectively and tactfully with all staff and management both internally and externally with contracted facilities, external agencies, and other key stakeholders. Investigates all types of complaints, issues, work-related injuries, and possible protocol or policy violations, as appropriate, in collaboration with the respective department manager or Leadership Team member. Develops, prepares, and submits various reports as directed or requested. Collects and analyzes report data for trends, issues, or variances and provides recommendations based on the analysis. Researches, develops, prepares, and/or operationalizes special projects, such as surveys, statistical reports, or studies, as directed or requested. Collects and analyzes data for trends, issues, or variances and provides recommendations based on the analyses. Provides guidance and assistance to staff in the performance of their duties and recommends and assists with training for employees with less than acceptable performance. Assumes initial operational control in situations and/or unusual incidents involving clients, staff, or vehicles and communicates outcomes to the Leadership Team. Represents the Company at meetings, as required or requested, and relays information to Leadership Team and/or staff of new developments and trends. Supports or provides patient care as needed, based on prioritization of needs. Promotes and is responsible for achieving a satisfactory work environment and maintaining good working relationships among company-wide staff, as well as contracted facilities, external agencies, and other key stakeholders. Displays a courteous and professional attitude. Maintains a neat, clean, and professional appearance per company Dress Code Policy. Ensures staff assigned to shift report on time, properly attired and fit for duty. Ensures staff are ready at their job station or vehicle and available in a timely manner. Routinely monitors and inspects the condition of all equipment, stations, and personnel to ensure adherence to company's Policies and Procedures. Assists the Fleet Safety and Supply Chain department by coordinating, scheduling, and directing the repair of all company equipment, including vehicles, to ensure that staff has the appropriate equipment and resources to ensure no disruption in service. Represent Company at meetings, as required or requested, and relay information to management and staff. Collaborates with Human Resources in the hiring process, investigations, payroll, and other functions. Leads by example through strict adherence of company policies and procedures. Represents the integrity, philosophy, and company values, including company policies and proced…

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