Operations Supervisor

Who are we? Cell Tech Cell Tech Inc. provides technology lifecycle services to K–12 school districts, including device repair, break/fix services, deployments, white-glove configuration, inventory management, warehousing, and courier/logistics services. We are seeking an experienced, hands-on Operations Supervisor to manage the day-to-day operations of one of our facilities. Job Summary The Operations Supervisor is responsible for the overall daily performance of the facility, including repair operations, staffing, inventory, logistics, quality control, productivity, customer requirements, and service-level performance. This is a hands-on leadership position. The Operations Supervisor is expected to be actively involved on the operations floor, work closely with technicians, drivers, warehouse staff, and management, and ensure that customer commitments are completed accurately and on time. The ideal candidate is organized, accountable, comfortable managing multiple priorities, and able to identify operational problems and resolve them quickly. Key Responsibilities Facility Operations & Workflow Management Oversee daily facility operations, including device repairs, deployments, inventory, warehousing, and logistics. Plan and assign daily workloads based on operational priorities, customer requirements, and available resources. Monitor work orders, repair progress, turnaround times, and project deadlines. Identify operational bottlenecks, resolve issues, and implement process improvements. Ensure customer service-level agreements (SLAs) and quality standards are consistently met. Team Supervision & Performance Supervise technicians, drivers, warehouse personnel, and other operational staff. Monitor employee productivity, attendance, performance, and quality of work. Provide training, coaching, and ongoing performance feedback to employees. Assist with staffing requirements, employee scheduling, overtime management, and workforce planning. Ensure employees follow company policies, safety procedures, and operational guidelines. Repair, Inventory & Logistics Oversee the complete device lifecycle, including receiving, diagnosis, repair, quality control, staging, and shipping. Coordinate school district pickups, deliveries, and courier operations. Monitor incoming and outgoing shipments and maintain accurate chain-of-custody records. Ensure accurate inventory records for devices, replacement parts, and operational supplies. Coordinate with procurement and management to address parts shortages and inventory requirements. Maintain quality-control standards to minimize errors, rework, and operational delays. Reporting & Coordination Utilize company systems, including Repair Genie and other operational tools, to track work orders, inventory, productivity, and repair status. Prepare and review daily and weekly operational reports. Monitor key performance indicators (KPIs), including repair turnaround time, employee productivity, inventory accuracy, and SLA compliance. Coordinate with internal departments, including HR, accounting, procurement, deployments, claims, and customer support. Communicate professionally with school districts, customers, OEM partners, and internal teams. Escalate significant operational, staffing, customer, or safety concerns to senior management. Quality, Safety & Continuous Improvement Maintain a clean, organized, safe, and efficient working environment. Ensure compliance with company procedures, safety requirements, and customer-specific processes. Identify opportunities to improve operational efficiency, productivity, quality, and customer satisfaction. Support the planning and execution of large-scale device deployment, refresh, repair, and logistics projects. Qualifications & Requirements Previous experience in an operations supervisory or team leadership role preferred. Experience working in a repair center, warehouse, logistics operation, IT services facility, or similar environment. Strong leadersh…

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