Operations Supervisor

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. 

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is currently seeking an experienced Operations Supervisor who will partner with, and ensure the long-term success, of our customers. Operations Supervisor must become fluent in all products the company represents and promote company strategic direction to increase sales and generate revenue and profit.

Operations Supervisor Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Recruit and hire independent contractors.
• Oversee scheduling and installation assignments.
• Provide support to installation contractors.
• Educate contractors on the “Impact Floors Process” with respect to quality and customer satisfaction.
• Manage the resolution of all customer complaints escalated from customer service.
• Manage shipping and receiving of inventory.
• Maintain and manage safety standards throughout the warehouse.
• Maintain security and integrity of the entire warehouse and all inventory.
• Ensures that the necessary equipment is available and in working order to complete assignments.
• Leads team in conducting daily safety checks on equipment, including forklift trucks, conveyor equipment, and specific portions of tractor-trailer and over-the-road trucks.
• Inspects quality and quantity of supplies and equipment delivered to the team.
• Verifies that outgoing deliveries meet company quality standards, and that order slips match and have the appropriate signatures.
• Keeps team members informed about rules, regulations, policies, and objectives.
• Maintains detailed and accurate work records.
• Collaborates with the team to identify ways to improve department effectiveness; implements viable ideas.
• Resolves conflicts that arise among team members and/or other employees.
• Orders new equipment as requested by management.

Operations Supervisor Leadership Responsibilities

• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Competencies

• Excellent management and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to motivate a team to accomplish objectives.
• Ability to solve conflicts among coworkers.
• Ability to remain organized.
• Basic understanding of records, inventories, and other routine documentation used in the warehouse.
• Thorough understanding of warehouse procedures and regulations.
• Bilingual preferred. 

Education and Work Experience Requirements

• High School Diploma or GED Equivalent
• Minimum 3 years warehouse experience  
• Minimum 2 years in a supervisory role
• Flooring industry experience a plus
• RFMS systems experience a plus 

Benefits 

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance  
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• The warehouse facility is not climate controlled and may experience extreme temperatures
• Requires up to 8 hours of standing/walking (with breaks)
• Must be able to lift up to 40 pounds at times 
• Must be able to navigate warehouse and reach items both high and low