Operations Supervisor

Job Title: Operations Supervisor Location: Richmond Hill, Ontario L4B 2M9 (On-Site) Job Type: Permanent Full-time Department: Operations Work Hours per Week: 40 hours/week Salary: $65,000 to $75,000 Annually About Us: Demon Powersports is a Canadian powersports and mobility organization that supports dealers and customers with reliable products and responsive service. We operate through three divisions: Demon Powersports, our core powersports business focused on product support, parts, and after-sales service; Demon Electric, dedicated to electric mobility solutions and dealer-ready support; and Unit Sales – Segway, focused on Segway unit sales, order management, dealer communication, and after-sales support. Across all divisions, we are committed to strong dealer partnerships, practical field-driven expertise, and consistent ownership experience from purchase through long-term support. Job Summary: We are seeking an experienced, hands-on Operations Supervisor to support and improve our distribution operations (warehousing, logistics, and procurement), driving day-to-day execution and continuous improvement across the organization in the powersports and automotive industries. Mandarin is required to support effective collaboration with our Shanghai office and Chinese business partners. This role requires a strong working knowledge of margin management, supply chain logistics, inventory control, and warehouse operations, along with the ability to coordinate cross-functional workflows, manage priorities, and lead teams on the floor and in the office. Key Responsibilities: Support margin management and calculations, procurement pricing, and sales pricing discussions, working closely with the General Manager and Director to ensure accuracy and alignment Supervise and coordinate day-to-day activities of teams and direct reports within the Company’s Logistics, Procurement, and Warehouse functions Work closely with Sales, Procurement, Customer Service, Finance, and Product Management to help streamline workflows and improve interdepartmental processes, supporting implementation of procedures and improvements, including (but not limited to) process automation, system integration, and implementation of a warehouse management system Maintain and support supplier relationships (domestic and international), communicating in Mandarin and English with key stakeholders, and assist with project coordination related to shipping, lead times, and cost controls, including managing shipping supplier relationships (UPS, FedEx, etc.) Provide hands-on oversight of warehouse and distribution operations to support efficiency, accuracy, and alignment with business needs Apply best practices across supply chain and inventory processes to support product flow and readiness to meet customer demand across powersports and automotive product lines Track and support KPIs and operational metrics to monitor performance, improve accountability, and identify opportunities for improvement Support initiatives related to warehouse layout, process improvements, automation opportunities, and space utilization to support growth and scalability Help develop, document, and enforce SOPs to support compliance, safety, and consistent execution across operations Act as an escalation point for day-to-day operational issues, taking a proactive approach to problem-solving and follow-through Monitor logistics partnerships and transportation performance to support cost-effective and timely delivery of goods Support business planning and forecasting through operational input, reporting, and resource coordination Qualifications: Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field (MBA or advanced certification is an asset) 5+ years of progressive experience in operations, logistics, or supply chain, with at least 2–3 years in a supervisory/lead capacity—preferably within automotive or powersports Solid un…

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