Operations Supervisor

Essential Job Functions Manage daily domestic transportation activities, including: Ground transportation (FTL, LTL, Expedited) Domestic airfreight Cross-border shipments involving the United States, Canada, and Mexico Inland transportation solutions supporting international freight movements Ensure shipments are executed in accordance with customer requirements and company procedures. Monitor shipment performance, service failures, delays, and exceptions. Implement corrective action plans to improve operational efficiency and customer experience. Coordinate with warehouse, brokerage, air, ocean, and transportation teams to ensure seamless execution. Serve as the primary operational contact for assigned domestic accounts. Maintain strong relationships with key customers and internal stakeholders. Conduct regular service reviews and analyze performance metrics. Proactively identify opportunities for process improvement and customer growth. Support customer implementations, SOP development, and operational onboarding Supervise and develop domestic operations personnel. Establish clear performance expectations and accountability. Coach employees on transportation regulations, systems, customer requirements, and best practices. Conduct employee training and cross-training initiatives. Support succession planning and career development within the department Build and maintain relationships with approved transportation providers. Monitor carrier performance, capacity, and service levels. Resolve service disruptions and escalation issues. Support procurement and carrier sourcing initiatives as needed. Monitor shipment profitability and operational costs. Review carrier invoices and approve transportation costs when required. Ensure accurate billing and proper revenue recognition. Track and report key performance indicators, including (On time Pick up/Delivery, PODs etc) Ensure compliance with company SOPs, transportation regulations, and customer requirements. Support audits, corrective actions, and continuous improvement initiatives. Maintain documentation and records in accordance with company standards. Assist Operations Manager with planning and budget process Other duties as assigned. Physical Requirements Talking, hearing and using hands to operate computer equipment Vision abilities required by this job include close vision and the ability to adjust focus Job may require extended sitting or standing, use of standard office equipment. Job will require punctual attendance and regular presence on-site at the assigned work location. Other Skills & Abilities Problem solving- identifies and resolves problems in a timely manner Client Service- manages difficult client situations, responds promptly to client needs, and welcomes client feedback Quality management- looks for ways to improve and promote quality and demonstrates accuracy and thoroughness Strong leadership and team development skills. Knowledge of domestic transportation markets and carrier networks. Understanding of airfreight, LTL, FTL, expedited, and intermodal services. Strong analytical and problem-solving skills. Customer-focused mindset. Excellent communication and organizational skills. Ability to prioritize multiple tasks in a fast-paced environment. Proficiency in TMS, Microsoft Office Suite, and transportation management systems Education & Experience High school diploma or GED Required Four years industry experience required Two years supervisory required California required disclosure: Salary range for this position is between USD 70,304 - 80,000 annually. WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employ…

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