Operations Supervisor

Company Overview MTE Logistix is Western Canada’s largest 3PL and contract warehousing Company, with offices in Edmonton and Calgary. The Company provides short and long-term warehouse storage, order fulfillment, distribution, and freight services to clients throughout Western Canada. With more than 2.4 million square feet of warehouse space across 9 facilities, MTE Logistix has the facilities, equipment, technology, and expertise to meet virtually any need. Position Overview The Operations Supervisor is responsible for directing the workforce and maximizing space and equipment resources to meet and maintain client requirements while maintaining safety standards and personnel satisfaction that align to the organization’s objectives. As a leader within the operations’ team and by effectively and efficiently managing priorities, the Operations Supervisor is a key contributor to the achievement of the businesses strategic plan and operations deliverables. managing and leading a team to achieve organizational goals. They are responsible for overseeing the day-to-day activities of their team, ensuring that tasks are completed on time and in accordance with quality standards. Shift: 8:00 AM - 4:30 PM; Monday through Friday Location: 16810 - 140 Avenue , Edmonton, AB Specific Responsibilities: Warehouse Performance Ensure effective space management, maximizing revenue per square foot Ensure efficient use of time, maximizing revenue per labour hour Maintain security of the building, safeguarding client inventory and all company assets Workforce Planning & Scheduling Review orders and assign manpower accordingly Manage staff and overtime, schedule shifts and resolve interpersonal conflict Approve overtime and schedule changes within limits set by the Operations Manager Floor Leadership & Standards Be visible on the warehouse floor, checking throughout the shift to ensure proper use of systems and standard operating procedures (SOPs) Ensure scope of work definitions are used and that quality and safety standards are met KPIs & Continuous Improvement Achieve all KPI productivity targets (by area) for the shift, particularly those important to the client Recommend enhancements to standard procedures Comply with the requirements of all internal checklists and external certification or audit programs Meet targets for labour-to-handling ratio, overtime percentage, order accuracy, inventory accuracy, on-time inbound and outbound, product damage, and safety incidents Client & Cross-Department Collaboration Ensure cohesiveness between the warehouse, customer service and related support departments, with all efforts focused on serving the client and their customers with a high level of excellence and developing potential service enhancements Escalate client issues, spending requests and serious disciplinary matters to the Operations Manager Order Accuracy & Quality Assurance Ensure picked and shipped orders are accurate, verified and meet client requirements before leaving the building Track, investigate and report picking, shipping and inventory errors; implement corrective and preventive actions Support client cycle counts and inventory audits, and work with the Inventory Coordinator and Outbound Quality Auditor when in place Health & Safety Leadership Conduct and document regular workplace inspections; report hazards and follow up until they are resolved Investigate incidents and near misses, identify root causes, and implement and track corrective actions Lead toolbox talks and safety moments; enforce PPE, and equipment safety rules; use field level hazard assessments (FLHAs) for non-routine tasks Verify employees hold current equipment operator certification before they operate equipment; stop work when conditions are unsafe Support the Joint Health and Safety Committee (JHSC) and comply with applicable occupational health and safety legislation Act as first responder for emergencies (evacuation, first aid per site plan) a…

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