Operations Supervisor
IntermodeX LogisticsABOUT US IntermodeX is Western Canada’s largest integrated logistics services company, connecting cargo via container, rail, barge, and truck to global markets. We are proud to be an SSA Marine enterprise, committed to safety and excellence in logistics and supply chain solutions. Joining IntermodeX means becoming part of a team guided by our values to be Responsible, Driven, and Nimble. We put safety and people first, strive for excellence in what we do, and adapt to meet the evolving needs of our customers and business. Now is an exciting time for an experienced Operations Supervisor to join our Prince Rupert Transload team. You will have the unique opportunity to help shape and grow the operation ahead of a major milestone: the opening of our new 100-door transload facility in 2027. By joining now, you'll play a significant role in building processes, developing the team, and driving operational excellence before transitioning to a purpose-buiult, modern facility designed to support long-term growth and industry-leading service. WHY JOIN US? Competitive Compensation: Salary range of $70,000 to $87,000 per year, annual salary reviews, and a discretionary bonus program. Comprehensive Benefits: 100% employer-paid health benefits from Day 1, including aHealth Spending Account. Retirement Savings: Employer RRSP contribution of 7% (no matching is required). Generous Vacation: Starting at 3 weeks. ABOUT THE ROLE As an Operation Supervisor, you will be responsible for planning, coordinating, and ensuring the safe, efficient execution of the day-to-day operations of our facilities This includes optimal scheduling of labour to meet the daily production plan, working with the team to execute daily KPI measurements and overseeing a union workforce. KEY RESPONSIBILITIES General Warehouse Operations Determine staffing levels, schedule labour, and assign workloads. Coordinate with the Logistics Coordinator to ensure container availability and plan labour needs. Oversee daily workflow, employee coordination,and labour management with support from management. Supervise the union workforce, ensuring adherence to SOPs. Plan and optimize warehouse utilization. Monitor inbound inspections and optimize warehouse capacity. Develop and implement contingency plans for supply chain disruptions. Measure and report daily activities and employee performance to management. Provide leadership, corrective feedback, and support for conflict resolution and disciplinary actions. Lead weekly safety toolbox meetings and daily startup meetings, documenting as required. Ensure shipment documentation accuracy and submit to the Warehouse Administrator. Maintain all electronic and physical documentation as needed. Resolve invoicing discrepancies or reservation fees with the operations team. Assist in developing and implementing Standard Operating Procedures (SOPs), including facility-specific ones with the Operations Manager. Maintain a safe environment for staff, customers, vendors, and stakeholders. Enforce company safety policies and address concerns. Promptly report and escalate incidents promptly as necessary. Correct unsafe acts and implement risk mitigation measures. Attend monthly JOHSC meetings, gradually taking the lead and managing documentation. Maintain strong stakeholder relationships, addressing concerns promptly and professionally. Analyze work procedures and recommend process improvements to management. WHAT YOU BRING Knowledge Minimum 2 years of direct industrial supervisor experience, ideally in a unionized environment. Strong knowledge of containerized exports, container terminals and logistics is required. Experience in the waterfront industry (terminals, stevedoring, warehousing, transportation) is an asset. Familiarity with various warehouse management software is highly desirable. Proficiency in English is required. Skills Strong leadership and interpersonal skills, with the ability to inspire and collaborate effectively with others. H…