Job Summary
We are seeking a hands-on, dedicated, and detail-oriented Medical Courier Supervisor to oversee and support our team of Independent Contractor (IC) couriers. This role plays a critical part in ensuring timely deliveries, customer satisfaction, and operational compliance. The ideal candidate is passionate about patient care and committed to high job performance standards. You’ll be actively involved in day-to-day operations, providing leadership and support where it’s needed most.
Key Responsibilities
• Supervise and develop IC couriers to maintain service excellence
• Collaborate and communicate with the operations team to ensure consistent leadership throughout all aspects of operations.
• Assist customers and provide timely, effective delivery solutions
• Manage and maintain route schedules for efficiency and reliability
• Oversee compliance of IC vehicles and cooler process and setups
• Ensure operational processes and safety protocols are followed
• Assess and implement risk management strategies
• Support route coverage as needed to maintain service continuity
• Participate in overnight and weekend phone/route coverage rotations
• Assist with onboarding and training of new IC couriers
Qualifications
• Experience in logistics, transportation, or courier operations
• Strong leadership and communication skills
• Ability to work in a fast-paced, customer-focused environment
• Flexibility to support operations outside standard business hours
• Passion for patient care and commitment to job performance
• Willingness to be hands-on and actively engaged in daily operations
• Ability to communicate effectively using all forms of communication avenues (phone, email, text, in-person)