Operations Supervisor

JOB TITLE: Operations Supervisor

Working with wine is cool. Want to work with wine? Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient delivery network in the US for wine, beer, spirits, and more. Wineshipping was voted North Bay Business Journal’s Supplier of the Year (Wine Beer & Spirits Awards). We’re a pretty cool place to work. We’ve been voted as Best Place to Work in Napa County year after year. By the way, wine literally likes to stay cool, so our facilities are all climate-controlled. 

GENERAL JOB DESCRIPTION

The Shift Supervisor will be a highly dependable person who possesses excellent organizational skills, excellent communication, and problem-solving abilities. The role will be multi-functional for a non-exempt position. The focus of this role is leading and supporting teams executing order fulfillment in areas such as inbound operations, outbound operations, or a cross functional process. This person has responsibility within the fulfillment center on a specified shift or across multiple shifts and will have direct reports.

MAJOR DUTIES AND RESPONSIBILITIES

• Keep the team SAFE. Our first responsibility is that everyone goes home in the same or better shape than they showed up that day.
• You’ll constantly be evaluating and building your team. Sure, people come and go, but you will provide an environment where people want to be vs one where they want to leave. You will have a lot of help with this.
• This supervisor’s role includes overseeing timecards, attendance, and providing timely and adequate feedback/coaching to the team. Even though you will not have the ability to make hiring or termination decisions or execute disciplinary actions, you will be able to have say in how you build your team. Additionally, this role will not hold the ability to sign off on anything on behalf of the company.
• Delight our customers by hitting their shipping targets every day, building confidence in you, and in Wineshipping.
• You will help set operational goals, and you will help us achieve them. 
• Organize products and maintain orderly item location. When we can find things quicker, our customers get things faster.
• Do your best, every day. Only you know when you are doing your best.
• Other things may come up from time to time, giving you exposure to things you haven’t done before. “Other duties as assigned” sometimes, but we like to keep it interesting.
• Show up and shine- be reliably present and punctual, keeping things on track and on time.

OTHER IMPORTANT ASPECTS OF THE JOB

• Commitment to excellence and high standards, for yourself and for others.
• Good attention to detail – it’s the little things that make the difference in good service and GREAT service for our clients. (The big things matter to them too, just saying…)
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to understand and follow written and verbal process instructions. Following the process yields reliable results. Clients like “reliable”.
• Strong verbal, written, and phone communication skills. 
• Ability to manage time and carry out orders efficiently and effectively.
• Bilingual welcome.
• You may need to work beyond your regular work hours and occasionally on a weekend, if needed.
• Other Cool Stuff- And hey — you might get pulled into other projects too. We’re a team that wears many hats, and yours might be fabulous.

QUALIFICATIONS FOR THE JOB

• At least 4 years’ experience in a warehouse.
• Previous supervisor experience. 
• Familiarity with shipping practices and handling methods.
• Able to work well independently or as a member of a team, with minimal supervision.
• Possess basic math skills, understand written/verbal procedures, ability to read/write/speak English.
• Previous Scan gun capabilities a plus.
• Forklift experience preferred.
• Minimum high school diploma, GED, or equivalent education.
• Experience with performance metrics, process improvement, and Lean techniques. 
• Experience with a contingent workforce during peak seasons.? 
• Ability to handle changing priorities and use good judgment in stressful situations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Prolonged periods of standing/walking/sitting.
• Occasionally lift, carry and/or move up to 50lbs.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally work near moving mechanical parts. 
• Occasional loud noise.
• Occasional varying environmental temperature changes. 

PAY AND BENEFITS

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance.

Supplemental Pay: Bonus pay.

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.