Operations Specialist / Senior Operations Specialist- Bilingual Chinese Required

About Us Best Partner Worldwide Logistics Group, Inc. is a newly established international logistics company specializing in U.S.–China freight forwarding, import operations, and customs clearance. As we continue building our U.S. operations team, we are seeking a bilingual Operations Specialist who can support daily shipment activities, communicate effectively with U.S. and overseas teams, and grow with the company. Candidates with strong import and customs clearance experience may be considered for the Senior Operations Specialist level. Candidates with less experience but a solid logistics background and willingness to learn may be considered for the Operations Specialist level. Position Summary The Operations Specialist will support end-to-end U.S. import operations for air and ocean shipments. This position works closely with carriers, truckers, warehouses, customs brokers, customers, and the company’s China and Hong Kong teams. The ideal candidate is detail-oriented, responsive, and comfortable working in a startup environment where priorities may change quickly. The individual should be able to identify operational issues, communicate shipment updates clearly, and take ownership of assigned shipments. Senior-level candidates will also be expected to handle more complex shipments independently, improve operational procedures, and assist with training junior team members as the company grows. Key Responsibilities Coordinate daily U.S. import operations for air and ocean shipments. Communicate with carriers, airlines, steamship lines, truckers, warehouses, customs brokers, customers, and overseas offices. Monitor shipment status from origin through customs clearance and final delivery. Prepare, review, and organize shipping and customs-related documents, including bills of lading, ISF information, arrival notices, commercial invoices, packing lists, delivery orders, and entry documentation. Coordinate customs clearance and follow up with customs brokers regarding shipment holds, examinations, missing documents, duties, and release status. Track shipments and provide timely, accurate updates to customers and internal teams. Schedule pickups, deliveries, warehouse appointments, and other transportation services. Identify and resolve shipment delays, documentation issues, delivery exceptions, and other operational problems. Maintain accurate shipment records and data in the company’s logistics systems and internal tracking reports. Communicate with the China and Hong Kong teams in Chinese regarding shipment details, documentation, customer requirements, and operational issues. Assist with invoicing support, cost verification, shipment file completion, and operational reporting. Follow company procedures and applicable U.S. import and customs requirements. Support process improvements as the company develops its U.S. operations. Additional Senior-Level Responsibilities Candidates hired at the Senior Operations Specialist level may also be responsible for: Independently managing complex or high-priority import shipments. Reviewing shipment files and documentation prepared by junior team members. Escalating customs, compliance, carrier, or customer issues to management. Developing and improving operational workflows, checklists, and standard operating procedures. Training and supporting new operations employees. Helping management identify operational risks, recurring shipment issues, and opportunities to improve service quality. Qualifications Operations Specialist Approximately 1–3 years of experience in freight forwarding, logistics, transportation, customs brokerage support, or import operations preferred. Basic understanding of U.S. air or ocean import procedures. Familiarity with shipping documents such as bills of lading, commercial invoices, packing lists, arrival notices, and delivery orders. Professional proficiency in Mandarin Chinese and English is required. Strong attention to detail and will…

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