Operations Specialist - Logistics

Operations Specialist – Logistics Position Summary As an Operations Specialist – Logistics , you play a critical role in the success of Allegro’s logistics service. In this administrative business operations role, you will support day-to-day routing and order lifecycle execution, while analyzing performance data, solving complex fulfillment challenges, formulating customer solutions and satisfaction, and driving continuous improvement across markets. This role requires a high level of independent judgment, attention to detail, and strong communication to ensure we meet service and cost expectations. Key Responsibilities Fulfillment Operations Design efficient delivery means using internal tools and external data to meet customer expectations and optimize cost Assign, track, and verify proper fulfillment partners for scheduled deliveries and pickups Monitor daily routing completion and communicate status to internal/external stakeholders Customer and Partner Support Monitor all shipments and actively trace routes to ensure timely and accurate delivery Collaborate with customer service to address delivery issues, customer complaints, and fulfillment agent challenges Identify and remediate delivery agent shortfalls in real time Communicate directly with fulfillment agents to provide guidance and resolve escalations Respond to reschedule requests, job site readiness confirmations, and customer inquiries via email, phone, or chat Conduct complex problem-solving using data and operational insights to implement effective solutions Apply logic and reasoning to evaluate options and recommend action plans when issues arise Produce accurate reports and data extracts for internal teams and customers Ensure real-time communication and route updates to all stakeholders Complete audits of delivery data to ensure accurate job completion and revenue capture Provide support in validating and resolving customer and vendor invoices and estimate discrepancies Analytics and Continuous Improvement Track and report on market-level KPIs, including cost, timeliness, and service level performance Conduct root cause analyses of delivery exceptions and failed deliveries to drive systemic improvements Recommend process or technology enhancements to improve routing accuracy and delivery agent performance Analyze vendor and customer invoicing data for accuracy, trends, and improvement opportunities Qualifications High School Diploma or equivalent Excellent critical thinking and problem-solving skills; able to make sound decisions with limited supervision Proven experience in route planning, dispatch, or transportation logistics (final mile preferred) Strong interpersonal and communication skills (written and verbal) Ability to work in a high-volume, deadline-driven environment with strong attention to detail Strong customer service orientation with a bias for action and resolution Proficiency in Microsoft Office, especially Excel; experience with Order Management Systems (OMS) a plus Understanding of logistics concepts, transportation contracts, and delivery agent performance metrics Bilingual language skills are a plus Preferred Experience Experience working with 3PLs, delivery agents, or carrier networks Familiarity with performance dashboards, routing tools, or TMS/OMS platforms Prior experience supporting multi-market or national logistics operations Benefits We offer competitive compensation and a generous benefits package, including: Health, dental, and vision insurance 401(k) with company match Life insurance and disability coverage Paid time off and holidays Career development and growth opportunities Physical/Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability…

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