Operations Specialist
Wondfo USAPosition: Operations Specialist Reports To: Operations Supervisor Location: San Diego, California Employment Type: Full-Time Position Overview The Operations Specialist supports the company’s day-to-day warehouse, order fulfillment, customer service, and general operational activities. Approximately 60% of the role will focus on warehouse operations, including receiving, inventory management, material movement, shipping, and order fulfillment. The remaining 40% will support customer order intake, customer inquiries, phone coverage, order documentation, Production equipment support and cross-functional operational coordination. The ideal candidate is organized, customer-focused, comfortable working in both an office and warehouse environment, and able to shift priorities based on daily operational needs. Key Responsibilities Warehouse and Inventory Operations: Approximately 60% Receive, inspect, count, and verify incoming shipments against purchase orders, packing lists, and receiving documentation. Document received materials accurately and report missing, damaged, or incorrect items to the supervisor. Place applicable incoming materials in the designated quarantine area pending Quality Control inspection and release. Store released materials and finished goods in their assigned warehouse locations. Pick and deliver raw materials and components for production work orders. Receive finished goods and unused materials returned from Production or Packaging. Pick, pack, label, and stage customer shipments. Verify products, lot numbers, quantities, shipping addresses, labels, and supporting documents before shipment. Coordinate daily carrier pickups and prepare shipments by the required cutoff time. Maintain accurate inventory records and document all inventory movements. Assist with cycle counts, physical inventory counts, and investigation of inventory discrepancies. Maintain warehouse cleanliness and complete required warehouse cleaning logs. Perform routine inspections of warehouse equipment, including pallet jacks, forklifts, shelving, and material-handling equipment. Follow applicable safety procedures, OSHA requirements, quality procedures, and company policies. These responsibilities preserve the primary receiving, work-order fulfillment, shipping, inventory, equipment-inspection, and compliance duties in the existing warehouse position. Order Intake and Sales Order Support: Approximately 30% Receive customer purchase orders through email, phone, or other approved channels. Review customer orders for product number, description, quantity, pricing, shipping address, requested delivery date, and special instructions. Enter or coordinate entry of sales orders into the company’s ERP or order-management system. Confirm order receipt and communicate order status to customers as appropriate. Coordinate with Sales, Finance, Quality, Production, and Warehouse personnel to resolve order questions or missing information. Monitor open orders and follow up on inventory availability, shipment readiness, backorders, and delivery status. Maintain accurate and complete customer order records. Assist with preparation of packing slips, commercial invoices, shipping documents, and other order-related documentation. Escalate pricing discrepancies, credit holds, product complaints, regulatory questions, and unusual customer requests to the appropriate department. Assist with returns, replacements, or credits according to approved company procedures. Customer Support and General Office Operations: Approximately 10% Answer incoming company telephone calls professionally and route calls to the appropriate department or employee. Respond to routine customer questions regarding order receipt, product availability, shipping status, tracking information, and general company information. Document customer inquiries and ensure timely follow-up. Provide customers with order confirmations, tracking information, invoices, packing slips, certifica…