Operations Specialist

The incumbent works under the direct supervision of the Manager of Operations and Support Services. Responsible for aiding and assisting the Manager of Operations and Support Services in a variety of functions related to the back-office operations. Records generated and maintained by the incumbent must be entirely accurate and up to date.

Duties & Responsibilities

• Responsible for balancing back-office cycle of daily share draft clearing, including posting of share drafts and share draft rejects, balancing appropriate general ledger accounts and miscellaneous adjustments both to member accounts and general ledger accounts. Communicate with vendor and members as needed to resolve outstanding issues.
• Responsible for reviewing and processing checks deposited via Remote Deposit Capture including mobile deposits, ITM/ATM, and My Deposit. Checks to be reviewed for proper endorsements, dates, deposit amount accuracy, image quality, etc. Additionally, checks reviewed to determine potential un-collectability and to place extended holds on suspect deposits per REG CC hold guidelines.
• Monitor corporate draft clearing and fraud prevention for accuracy using reporting tools provided.
• Responsible for balancing back-office cycle of daily ach processing, including posting of ach transactions and ach rejected transactions, balancing appropriate general ledger accounts and miscellaneous adjustments both to member accounts and general ledger accounts. Communicate with vendors and members as needed to resolve outstanding issues.
• Maintains member payrolls and payroll allocations as assigned. Posts and balance checks received for Payroll. Reconcile the appropriate GL. Set up recurring payroll deductions within member accounts.
• Responsible for monthly balancing, posting and payment of insurances to member accounts.
• Process, track and report of monthly IRS Backup Withholding & IRA Withholdings.
• Participates in the annual Abandoned Property process.
• Assists with any support requests from members and any required research giving excellent member service a top priority.
• Provide top quality and timely support to front office staff as requests arise throughout the day.
• Process domestic and international wires ensuring a secure source of funds and OFAC compliance. Balancing appropriate General Ledger accounts. Communicate with vendors as needed to resolve outstanding issues.
• Timely processing of remote deposit capture items. Ensure transaction limits, regulation requirements and fraud preventative measures are utilized.
• Process returned transit checks (Charge Backs) or redeposits and post entries to member accounts accordingly. Print Image Replacement Documents (IRD) as needed. Prepare return item notices to be sent out to members
• Review various department reports for data integrity and accuracy. Perform file maintenance when necessary to ensure system retains current and accurate information.
• Processes stop payments of credit union checks as initiated by the Accounting Department or via a member submitted Lost\Stolen Affidavit Form.
• Handle all research and check image requests submitted to the department. Provide a timely response with sufficient data to the requestor.
• Processes all branch cash orders and submits Coin & Currency order to the Federal Reserve Bank.
• Securely files daily work, and back-office reports and ensures proper retention of documentation.
• Processes monthly outstanding (OLDO) teller checks and money orders making the appropriate General Ledger entries.
• Acts as backup for other Operations Department personnel.
• Employ risk mitigation strategies when performing daily transaction processing and reviewing member account activity. Use personal knowledge base to identify possible high-risk entries and report information to management for review.
• Keeps written procedures for assigned tasks updated and current and make recommendations to management for changes.
• Securely stores all tokens, digital certificates and user information assigned to facilitate specialized authority or access. Immediately report the loss or exposure of information to a Management Team Member.
• Must be familiar with credit union policies, procedures and regulations pertaining to transaction processing.
• Attend training sessions and/or webinars to stay current with new policies, procedures and regulations.
• Ensures member information is kept confidential and properly secured at all times.
• Work with vendors to ensure the best possible service to the membership.
• Escalate to management, any issues of concern including member dissatisfaction, potential fraud, processing disruptions, potential financial loss.
• Performs other related duties as assigned.

• Must be a high school graduate or have GED equivalent.
• Financial institution experience a plus.
• Should have the ability to interpret and explain credit union transactions posted to member accounts.
• Should know how to interpret computer generated reports.
• Must be proficient in both Word and Excel.
• Must have strong written and oral communication skills.
• Strong math/computer skills/data entry.

Work Schedule:

Monday: 8:15am - 5:00pm

Tuesday: 8:15am - 5:00pm

Wednesday: 8:15am - 5:00pm

Thursday: 8:15am - 5:00pm

Friday: 8:15am - 5:00pm

Work Location: Fully On-Site