Operations Specialist

Operations Specialist, 3PL Systems and Client Operations Company: YNK Incubator | Location: Elmwood Park, NJ (on site) | Reports to: Director of 3PL Operations Pay: $30 to $32 an hour, based on experience | Type: Full time, hourly | Schedule: Weekdays, with some weekends and longer hours during peak (October through January) The role YNK Incubator is a growing 3PL in Elmwood Park that ships for ecommerce brands across apparel, beauty and consumer goods. We handle everything from daily direct to consumer orders to wholesale and Amazon FBA shipments, and we're building the team and systems to scale through peak season and beyond. This is a chance to help shape how a growing operation runs, not just fill a seat. The Operations Specialist keeps the systems, data and client side of the operation running so the floor can ship: product and inventory data in Shopify and ShipStation, client requests and onboarding, billing, and fixing whatever stops orders from moving. This isn't a desk job. You'll split your time between the screen and the floor, and when the team needs help with receiving, counts or getting orders out, you roll up your sleeves and pitch in. You'll work closely with the floor leads and own the result, not just the ticket. Who you are Smart. You trace a problem to its cause, whether it's a bad upload, a sync setting or a process gap, and fix it so it doesn't come back. You pick up new systems quickly. Hard working. You do what it takes during peak, and you'll walk the floor to see a problem for yourself instead of guessing from a screen. Reliable. Clients and leads get an answer the same day. When you say something is fixed, you've checked it. Adaptable. New clients, new rules, new systems and shifting priorities don't throw you. You reset and keep moving. Coachable. You ask for feedback, take it without getting defensive, and apply it. You share what you know so others can do it too. What you'll do Keep systems and product data right Set up and maintain client products, SKUs, barcodes, weights and locations in Shopify and ShipStation, ideally before stock arrives Run inventory uploads and adjustments, then check the result in ShipStation instead of assuming it worked Troubleshoot sync, order import, store connection and label issues, and fix the cause Maintain ShipStation views, automation rules, tags and carrier settings for each client Run client operations Handle day to day client requests in Pylon, Slack and email, with same business day replies Onboard new clients: intake, product data requirements, packaging, special rules and system access Communicate exceptions such as shortages, discrepancies and delays clearly, with the fix and a date Track open requests through to resolution and close them only when the client confirms Support inventory accuracy Spend time on the floor every day: verify locations, check stock and see problems firsthand Pitch in on receiving, counts, picking and packing when volume or staffing calls for it Reconcile receiving counts against packing lists and the system, and report discrepancies to clients Investigate inventory and order discrepancies and support cycle counts Document each client's setup and rules so the team isn't dependent on one person Train leads and new hires on the systems and each client's rules Use AI to work smarter Use AI tools to clean and check product and inventory data, spot errors before they reach the floor, and speed up reconciliations Draft client updates, SOPs and reports faster, then review them for accuracy before they go out Look for repetitive work that AI or automation could take off the team's plate, and test it Billing, reporting and supplies Prepare monthly client billing from order, storage and labor data, and check it before it goes out Build simple client and internal reports: orders shipped, on time performance, open issues, inventory Order supplies within the purchasing process and keep reorder points current Gather carrier rate and supplier qu…

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