Operations Specialist (Bilingual Mandarin Chinese / English)

Job Title: Operations Specialist (Bilingual Mandarin Chinese / English) Company: Conntek Integrated Solutions Inc. Location: Dallas, TX Job Type: Full-Time, Hourly (Non-Exempt) Schedule: Monday through Friday, 8:30AM – 5:00 PM Pay: $25.00 - $35.00 per hour (depending on experience) About Conntek Conntek Integrated Solutions Inc., a US subsidiary of Well Shin Technology Co.(Headquarter in Taiwan), is a supplier of power cords, adapters, and electrical accessories, serving retail, e-commerce, and OEM customers nationwide. We are a small, hands-on team where every person's work has a visible impact on the business. Role Overview We are looking for a reliable, detail-oriented Sales Support Specialist to handle daily order processing and support our e-commerce operations. This role covers order entry, marketplace listing maintenance. It is well suited to someone who is organized, efficient, and comfortable wearing multiple hats in a small team. Key Responsibilities Order Processing & Sales Support Enter and process daily customer orders accurately in our order management system (ERP). Print and organize order documents, packing slips, and invoices. Respond to customer inquiries by phone and email; assist with quotes and order status updates. Coordinate with the sales team and warehouse to ensure orders ship complete and on time. E-Commerce & Listing Management Create and maintain product listings on Amazon, Walmart Marketplace, eBay, and our own website. Edit product titles, descriptions, and specifications; upload and organize product images. Update pricing and inventory levels to keep listings accurate and competitive. Assist with promotional setup and day-to-day store operations. Order Fulfillment & Shipping Prepare shipping labels and coordinate with USPS, UPS, and FedEx. Track shipments and resolve delivery issues, returns, and replacement cases promptly. Shipping & Logistics Coordination Generate shipping labels (USPS, UPS, FedEx), track outbound shipments, handle return/replacement requests, and coordinate with the warehouse fulfillment team. Qualifications & Requirements Minimum: High school diploma or GED equivalent. Preferred: Associate degree or Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred Previous experience in order processing, e-commerce, warehouse, or customer service is a plus. Basic computer skills required; working knowledge of Excel or Google Sheets preferred. Experience with an ERP or order management system (SAP, NetSuite, QuickBooks, or similar) is a plus. Bilingual in English and Mandarin Chinese is a plus. Strong attention to detail with clear written and verbal communication. Reliable, punctual, and able to work independently with minimal supervision. Demonstrated attention to detail and situational alertness. Valid driver's license preferred. Compensation & Benefits Starting Pay : $25.00/hour starting; up to $35.00/hour for candidates with prior ERP order-entry and online marketplace experience(E-commerce). Health insurance and paid time off available after 90 days of employment. Regular performance reviews with the opportunity to grow into a broader sales or operations role. Pay: $25.00 - $35.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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