Operations Specialist

Summary for Operations Specialist  

Oversee and coordinate via radio and phones the movement of vessels, motorcoaches, other vehicles and passengers to and from Allen Marine's private dock facility at Auke Bay. Monitor updates to passenger counts and modify vessel tour schedules as needed. Make changes to crew schedules and assign relief crew as needed. Meet and greet passengers as they arrive at facility and direct their safe movement between coaches and vessels. This is a shore-based position. 

Essential Duties & Responsibilities for Operations Specialist  

• Devise and implement creative procedures that enable safe and efficient operation of a high-volume whale watching tour company on a facility where space is at an ever-increasing premium.
• Function as communication liaison between many key positions within the organization.
• Monitor on-site traffic and activity in accordance with Maritime Security procedures.
• Act as point of contact for motorcoach companies, caterers, vessels and other tour operators.
• Act as point of contact for complimentary, community outreach and charity generated passengers. 
• Develop knowledge of standard radio and telephone communications equipment, along with standard broadcasting procedures and rules.
• Become skilled in operation of VHF and UHG radio equipment.
• Develop operating knowledge of FCC laws, regulations, procedures and practices applicable to basic radio-telephone operation.
• Enforce operational procedures and methods used by Allen Marine Tours.
• Become familiar with basic maritime terminology.
• Special projects may be assigned as required by the business.

Minimum Qualifications (Knowledge, Skills, and Abilities) for Operations Specialist 

• Ability to accomplish tasks in a controlled, effective and professional manner while working for extended duration under high levels of stress.
• Ability to prioritize and handle numerous time-sensitive tasks.

• Maintain great attention to detail.
• Ability to solve unique and spontaneous problems regularly and make high-impact decisions quickly and confidently.
• Ability to gnerate a multitude of co-operative relationships with co-workers and representatives of other companies.
• Proficiency with Windows-based computer systems and the Microsoft Office Suite.
• Knowledge of modern office practices and procedures.
• Fluent English with clear diction and accurate grammar, spelling and punctuation usage.
• Proficiency in alphabetic, chronological and numeric filing systems and techniques.
• Valid, unexpired USCG approved First Aid/CPR Certification.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.

Preferred Qualifications for Operations Specialist  

• Experience with handheld and base-set radios.
• Experience in the travel, tourism, hospitality or outdoor recreation industries.
• Dispatch experience.
• Scheduling experience.
• Office experience.

Traits and Characteristics for Operations Specailist  

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.  

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. 

• Self-starter.
• Works well under pressure.
• Observant, safety-sensitive and efficient.
• Proven track record of organization.
• Team player.

Follow & Deliver Core Values (Operations Specialist)  

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions for Operations Specialist  

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.  

• Generally, include moderate to loud noise levels, all weather conditions, and frequent use of required protective clothing including raingear and life preserver.

Physical Demands for Operations Specialist  

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Occasionally required to lift and/or move up to 50 pounds. 
• Ability to walk on uneven deck surfaces crossing from vessel to vessel. 
• Must be physically able to work a typical workday of about 10-14 hours per day, 5-7 days a week.
• Must be able to stand, walk, bend and twist for 5 or more hours per day.

Work Environment for Operations Specialist  

The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.  

• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to Allen Marine, Inc., & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures