Operations Specialist

Description Job Type: Regular, Full Time FLSA Status: Non-Exempt, Hourly Department: Supply Chain Location: Bend, OR (on-site) Reports to: Operations Manager People Leader: No Position Summary This position supports Ruffwear’s return processes and day-to-day execution of operational activities within the Ruffwear Warehouse. This role oversees product listings and order fulfillment for pre-owned items on Ruffwear’s resale platform, RuffWorn, and provides back-up support for processing Return Authorization (RA) requests. This role ensures returned products are cleaned, in perfect condition, accurately re-packaged, and ready to be displayed for resale. Like all roles at Ruffwear, this person has a first-hand understanding of the interactive bond between canines and humans and a passion for the outdoors. What This Role Looks Like Create and update product listings for pre-owned items on RuffWorn resale platform, conducting regular audits for accurate inventory and product information. Escalate RuffWorn site issues or troubleshooting to the IT and Operations teams, as needed. Pick, pack, and ship orders from RuffWorn resale platform, coordinating with the Customer Experience and Operations teams on order processing and fulfillment. Maintain accurate reporting, as well as electronic and paper records for all orders, shipments, and returns. Support the Returns department to document all inbound and outbound shipments. Maintain a clean, organized, and safe work environment. Collaborate with team members, including seasonal and/or temporary employees, on shared daily assignments and project action items.. Provide back-up support for the Operations Manager and other team members, as needed. Complete additional assignments as directed by the Operations team to support smooth warehouse operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee to do this job Work Environment While performing the duties of this job, the employee regularly works at a dedicated workstation in a warehouse setting. Physical Demands Lifting heavy objects, such as boxes of product (up to 40 lbs). Standing for extended periods, bending, and/or kneeling. Fine motor skills to work with objects, tools, or controls, as well as use of office equipment (e.g. computers, printers, and/or scanners). What a Great Candidate Brings to the Role At least 1 year of experience in a warehouse or retail setting. Some familiarity with returns and inventory management. Excellent attention-to-detail and organizational skills. Ability to follow instructions and standard operating procedures. Self-motivated, with the ability to work independently with minimal supervision. Experience using hand trucks and/or pallet jacks. Proficient computer skills and experience using Google Workspace. Preferred Education and Experience: High School Diploma or GED. Basic proficiency in data entry and inventory management. Familiarity with e-commerce platforms (e.g. Shopify, Wix, Square Online, Squarespace). Experience in the outdoor, pet and/or consumer products industry. How We Invest In You Competitive pay Medical, dental and vision coverage for employees and their dependents Company-paid employee assistance plan, life insurance, AD&D, and long-term disability Flexible Time Off for full-time roles, PTO for part-time roles 12 weeks of paid parental, family, and medical leave SIMPLE IRA retirement plan with 3% employer match Month of Unleashed Discovery (sabbatical leave) every 5 years Quarterly Bonus Incentive Opportunity Discounts on Ruffwear gear and Industry Pro Deals 2 Field Days per year to test product samples with dogs in action Annual company-wide outings and regular virtual/in-person events Dog friendly office (of course!) Incredibly tal…

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