TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our Operations team that is dedicated to building life-long relationships to help our members reach and manage their financial goals.
A successful Operations Specialist will be able to do:
- Conducts quality control assessments to maintain compliance with regulatory standards and internal procedures.
- Confers regularly with management on status of progress toward consistencies for procedures and processes.
- Provides assistance to branch personnel and members to resolve account-related issues and transactions.
- Prepares and produces reports from various platform system throughout the branch network. Maintains and enforces quality control within set standards for platform systems.
- Collaborate with management, staff, and the training department to support and enhance training and staff development.
- Answers incoming member calls efficiently and uses skill and knowledge of Topline products, processes, and procedures to assist members on the phone.
Qualifications:
- Minimum of three years of experience in new accounts/teller, member service, call center, or account services at a financial institution preferred.
- Excellent verbal and written communication skills with the ability to compose in a professional business format.
- Detail oriented individual with good organization skills while maintaining current knowledge of regulatory requirements.
- Must be able to travel within local area and between all offices.
Salary Range: $21.31 – $26.63 (hourly)
Benefits:
- 401(k) with Employer Match
- Dental
- Disability Insurance
- Employee Perks
- Flexible Spending Accounts
- Life Insurance
- Medical
- Paid Holidays
- Paid Time Off
- Pet Insurance
- Referral Program
- Vision
Ready to take the next step with us, apply now at https://www.toplinecu.com/careers.
At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/ Affirmative Action Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.