Operations Specialist

What We Do: STG Logistics (“STG”) is a premier provider of managed and extended port to door outsource services. With a nationwide network of drayage and intermodal operations, bonded CFS facilities, and warehouse fulfillment locations integrated with the best people and premium technology, STG delivers holistic solutions to its customer’s supply chain. Who We Are: Our People Are Difference. At STG, we invest in our people, so they are highly trained, tech-savvy, and customer centric to deliver the best service in the logistics industry. Summary: As an Operations Specialist, you will serve as a key point of contact for customers and internal teams, supporting the day-to-day coordination of transload and Container Freight Station (CFS) operations. In this role, you will help facilitate customer load plans, communicate operational updates, and collaborate across business units to ensure customer needs are met efficiently and effectively. The ideal candidate is highly organized, customer-focused, and proactive, with strong communication skills and the ability to manage multiple priorities in a fast-paced logistics environment What You’ll Do: Serve as a primary point of contact for customers regarding transload and CFS activities. Collaborate with internal STG business units to coordinate customer requirements and operational needs. Assist in organizing and implementing customer load plans and logistics solutions. Communicate shipment and load status updates to customers and internal stakeholders. Monitor daily operational activity and help resolve service-related issues in a timely manner. Maintain accurate operational records and update systems in accordance with company standards. Respond to customer inquiries and provide timely, professional support. Monitor and manage email communications to ensure requests and issues are addressed promptly. Prepare and maintain reports, spreadsheets, and operational documentation using Microsoft Excel. Work closely with operations teams to support service execution and ensure customer expectations are met. Identify opportunities to improve processes and enhance the overall customer experience. STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice. What You’ll Bring: High school diploma or equivalent required; associate's or bachelor's degree preferred. Experience in customer service, logistics, transportation, operations support, or a related field preferred. Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously. Proficiency in Microsoft Office applications, particularly Excel and Outlook. Excellent verbal and written communication skills. Strong attention to detail and commitment to accuracy. Ability to identify issues and work collaboratively toward effective solutions. Customer-focused mindset with a passion for delivering exceptional service. Self-motivated and team-oriented with the ability to work effectively in a fast-paced environment. Ability to build and maintain positive working relationships with both customers and internal teams . Compensation & Benefits Information: Compensation Range: $18.37 - $26.20 Bonus Eligible A list of STG benefits can be found here: Welcome - STG Benefits Program 2026 (https://dbg.nfp.com/onestg/) Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons. Work Environment: The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to mod…

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