Operations Specialist

Job Summary: Piedmont Metals is a leading provider in the metals industry, offering high-quality products and services to a diverse range of customers. We are looking for a driven and detail-oriented Inside Sales Representative to join our team. This role requires strong product knowledge, ERP system experience, and an understanding of metal processes and products. Key Responsibilities: Sales & Customer Relations Manage inbound and outbound sales calls, responding to customer inquiries promptly. Develop and maintain strong relationships with customers, ensuring excellent service. Occasionally meet with customers face-to-face to discuss their needs and solutions. Assist in account development and growth strategies. Order & Inventory Management Ensure customer orders are accurately processed in the ERP system with minimal assistance. Oversee purchase orders (POs), billing, and invoicing to ensure smooth transactions. Manage customer-specific inventory and coordinate material replenishment as needed. Order additional services when required to fulfill customer needs. Operational & Team Collaboration Communicate with the operations team to ensure order accuracy and timely fulfillment. Submit sales reports, forecasts, and updates on customer accounts. Handle confidential customer and company information with discretion. Assist colleagues and support team efforts whenever necessary. Qualifications & Skills: 1-3 years of experience in inside sales, customer service, or account management (preferably in the metals industry). Strong understanding of metal products, processes, and market applications. Experience using an ERP system for order processing and inventory management. Proficiency in Microsoft Office (Excel, Word, Outlook) . Highly organized, detail-oriented , and able to multitask efficiently. Strong communication and leadership skills. Ability to work independently while collaborating effectively with a team. Benefits: Competitive salary. 401(k) plan after 6 months. Health insurance after 90 days. Paid holidays (7 per year). Mileage reimbursement (if travel is required). Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: 401(k) 401(k) matching Health insurance Paid time off Ability to Commute: Burlington, NC 27215 (Preferred) Ability to Relocate: Burlington, NC 27215: Relocate before starting work (Preferred) Work Location: In person

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