Operations & Sales Support Coordinator

Job Summary The Operations & Sales Support Coordinator supports the day-to-day operations of Diversified Security by helping coordinate customers, sales opportunities, projects, technicians, subcontractors, vendors, and internal administrative needs. This position is responsible for researching information, tracking open items, coordinating follow-ups, and helping move tasks toward completion before management involvement is required. The ideal candidate is organized, resourceful, comfortable working independently, and capable of taking ownership of a task or problem rather than simply passing it along. Responsibilities Assist the General Manager with day-to-day operational coordination. Research customer accounts, service history, job notes, proposals, invoices, contracts, and other information as needed. Track open projects, proposals, customer issues, and management follow-ups. Assist with estimate and proposal preparation. Support sales by gathering customer, product, pricing, and job information. Request and track vendor and subcontractor pricing. Coordinate with subcontractors and outside service providers. Assist with incoming bid opportunities and bid packages. Track accepted proposals, deposits, material requirements, and job readiness. Assist with scheduling and coordination between the office and field technicians. Help ensure technicians have the necessary information and materials for upcoming jobs. Assist with purchasing and inventory management. Monitor commonly used inventory and identify products requiring replenishment. Assist Customer Service with research and more complicated customer situations. Help gather information for customer escalations before management involvement. Assist with fire alarm inspection/NFPA scheduling, documentation, and follow-up. Draft and review professional customer correspondence. Maintain customer and job documentation. Track outstanding tasks and follow up with the appropriate person until completion. Develop and maintain internal procedures, checklists, and workflows. Help identify recurring issues that can be improved through better procedures or communication. Assist with general operational and administrative projects as needed. Qualifications Strong organizational and follow-up skills. Ability to manage multiple priorities and open tasks. Strong problem-solving and research skills. Ability to work independently and take ownership of assignments. Professional written and verbal communication skills. Comfortable communicating with customers, technicians, vendors, subcontractors, and management. Good judgment regarding when an issue can be handled independently and when management involvement is required. Strong computer skills and ability to learn new software. Attention to detail and accuracy. Ability to work effectively in a fast-paced small-business environment Key Expectations The Operations & Sales Support Coordinator is expected to: Research before escalating. Bring complete information whenever possible. Take ownership of assigned tasks. Follow through until items are completed. Keep appropriate people informed without requiring constant supervision. Look for solutions rather than simply identifying problems. Help reduce unnecessary administrative and research work reaching management. Help improve organization, communication, and accountability throughout the company. Pay: $22.50 - $26.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Is your desired annual salary within our advertised range? When you're assigned a task but don't have all the information needed to complete it, what do you typically do? Please provide a brief example. Describe how you keep track of multiple open tasks, especially when you're waiting for information or responses from other people. Work Location: In person

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