Operations Representative

Come to work every day knowing that you are making a difference. OpenRoad is a well-known leader in the third-party logistics industry. Our fast-paced sales model and innovative technology has propelled us from a small startup to one of the fastest growing freight brokerage firms in the Pacific Northwest. Our commitment to daily improvement and our dedication to exceeding our customers' expectations are what makes us a company people are proud to be associated with. We believe that the potential of our company has no limit and is driven by our employees and their imagination. We take pride in everything we do – and it all begins with the incredible people who call OpenRoad their home. About the role: At OpenRoad, our Operations Representatives serve as the pivotal backbone of our client satisfaction and operational execution. In this high-impact, remote role, you will be dedicated to delivering seamless, daily operational support to our valued logistics clients. Through proactive, transparent, and continuous communication, you will build and cultivate enduring, trusted relationships with customer key contacts, shipping coordinators, and receiving facilities across North America. A successful Operations Representative thrives in a fast-paced environment, embodying a results-oriented mindset that balances world-class customer care with business profitability. You will serve as a frontline problem solver, expertly navigating complex logistics challenges, optimizing shipment workflows, and driving operational excellence at every step of the supply chain. Responsibilities: Proactive Operational Support: Serve as the primary point of contact for customer accounts, delivering exceptional daily operational assistance and maintaining direct, open communication channels. End-to-End Shipment Management: Build, schedule, track, and trace customer freight shipments from origin to final destination, proactively keeping clients, facility managers, and key stakeholders updated on status. Relationship Building & Brand Promotion: Develop and nurture strong, professional relationships with customer contacts, facility personnel, and service vendors to promote the distinct 'OpenRoad Advantage'. Load Board & Capacity Optimization: Actively manage the load board to secure efficient capacity, ensure high load utilization, and guarantee that all freight is serviced flawlessly according to client specifications. Carrier & Logistics Execution: Partner directly with our internal carrier sales team to adjust shipments, reschedule appointment windows, and manage date shifts to secure optimal carrier equipment at competitive rates. Issue Resolution & Escalation: Identify potential transit disruptions, facility delays, or operational bottlenecks early; take decisive action to resolve problems or escalate issues appropriately to leadership. Cross-Functional Teamwork: Collaborate seamlessly with internal account managers, carrier representatives, and leadership in a spirit of true teamwork to ensure shared business goals are met. Core Values Alignment: Consistently uphold OpenRoad's core values, maintaining a unwavering 'customer-comes-first' commitment with the highest level of integrity, professional ethics, and operational standards. Qualifications: Excellent verbal and written communication Have a sense of urgency, self-confidence, passion, open-mindedness, and commitment to do whatever it takes to satisfy the customer Strong attention to detail and accuracy Proficient in Microsoft Office (Word, Excel, Outlook) and strong internet skills Strong analytical and critical thinking skills, with the ability to navigate difficult logistics scenarios calmly and effectively under pressure. 6+ months of direct experience in logistics operations or third-party logistics (3PL). Experience within a freight brokerage setting is highly preferred. Why OpenRoad: Advance your career with a reliable company committed to sustainable growth Full benefits package Competit…

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