Operations Program Manager

Description: Position Summary The Operations Program Manager (OPM) is responsible for the successful execution of assigned customer programs and manufacturing orders from purchase order acceptance through production, final inspection, shipment, and delivery. As A1J Technologies transitions from a traditional precision machining job shop into a scalable Tier 1 supplier supporting commercial aerospace and defense customers, this position plays a critical role in strengthening program accountability, cross-functional coordination, customer communication, and on-time delivery performance. The Operations Program Manager serves as the primary internal coordinator for assigned customer programs, ensuring that Engineering, CNC Programming, Master Scheduling, Manufacturing, Supply Chain, Quality, and Shipping activities are aligned with contractual requirements, approved delivery commitments, and operational priorities. This position is responsible for maintaining accurate program status, identifying and escalating execution risks, coordinating recovery plans, monitoring program milestones, and ensuring customer commitments are supported by realistic manufacturing schedules and available resources. The successful candidate must demonstrate strong manufacturing knowledge, program execution discipline, customer communication skills, and the ability to drive accountability across multiple departments without direct functional authority. Primary Responsibilities Customer Program Ownership & Execution Serve as the primary operational point of contact for assigned customer programs and manufacturing orders. Maintain end-to-end visibility of assigned jobs from order acceptance through manufacturing, inspection, shipment, and delivery. Review customer purchase orders, contractual delivery commitments, program requirements, and critical milestones in coordination with CSR, Sales, Engineering, and Quality. Establish program execution plans identifying key deliverables, manufacturing milestones, schedule dependencies, and operational risks. Ensure assigned programs are executed in accordance with customer requirements, approved schedules, and applicable quality standards. Monitor overall program progress and coordinate cross-functional actions necessary to achieve customer delivery commitments. Identify potential delays, resource constraints, and execution issues before they affect customer deliveries. Maintain ownership of program-level action items, risk registers, recovery plans, and customer commitments. Escalate unresolved issues to Operations leadership with recommended corrective actions. 2. Program Planning & Manufacturing Readiness Coordinate with Engineering, Process Engineering, CNC Programming, Supply Chain, Quality, and Master Scheduling to ensure jobs are ready for manufacturing. Monitor engineering reviews, routing development, traveler preparation, CNC programming, material procurement, tooling availability, and inspection planning. Establish and track preproduction milestones to support planned manufacturing start dates. Identify incomplete engineering packages, material shortages, programming delays, or unresolved technical requirements. Coordinate timely resolution of manufacturing readiness issues with responsible department managers. Participate in manufacturing readiness reviews for new, complex, high-priority, or customer-critical programs. Ensure customer-driven changes are communicated to affected departments and incorporated into approved program plans. Support first-article and new product introduction activities by tracking technical, manufacturing, and quality readiness. 3. Production Schedule Coordination & Delivery Performance Partner with the Master Scheduler to review production schedules, planned operation completion dates, and customer delivery commitments. Monitor assigned jobs against approved manufacturing schedules and identify schedule deviations. Coordinate with the Production Manager to understand manufac…

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