Operations Process Manager (Distribution Center)

Operations Process Manager – Distribution Center Position Overview The Operations Process Manager is responsible for driving continuous improvement, process optimization, and operational excellence across a high-volume Food & Beverage Distribution Center, including warehouse, logistics, transportation, and traffic operations. This position leads the analysis, standardization, implementation, and continuous improvement of operational processes to increase productivity, efficiency, service levels, capacity, quality, safety, and cost effectiveness. The role works closely with Distribution Center leadership and cross-functional teams to identify opportunities, implement sustainable solutions, and establish a culture of continuous improvement. The ideal candidate is a hands-on, data-driven process leader with strong knowledge of warehouse and logistics operations and proven experience implementing Lean and continuous improvement methodologies. Primary Responsibilities Continuous Improvement & Operational Excellence Lead the continuous improvement agenda across warehouse, logistics, traffic, and distribution operations. Identify process inefficiencies, bottlenecks, waste, and cost-reduction opportunities. Lead Lean, Kaizen, 5S, root-cause analysis, standard work, and process improvement initiatives. Facilitate cross-functional improvement projects and ensure successful implementation and sustainability. Establish and maintain a structured pipeline of continuous improvement projects. Develop and implement standardized operating processes and best practices. Measure the impact of improvements through productivity, service, quality, and financial metrics. Promote a continuous improvement culture throughout the Distribution Center. Warehouse Process Management Review and optimize processes including: Receiving and unloading Put-away and replenishment Inventory movement Picking and order fulfillment Staging Loading and shipping Returns and reverse logistics Analyze workflow, labor utilization, process cycle times, and warehouse capacity. Identify opportunities to improve labor productivity, throughput, space utilization, inventory flow, and order accuracy. Establish and maintain standard operating procedures and work instructions. Partner with Warehouse Operations leadership to ensure processes are consistently executed. Support optimization of WMS functionality and warehouse processes. Logistics & Traffic Process Improvement Analyze and improve transportation and traffic processes, including load planning, scheduling, dock management, carrier coordination, and shipment execution. Improve trailer utilization, dock throughput, transportation efficiency, and turnaround times. Identify opportunities to reduce transportation costs, detention, waiting time, and unnecessary movements. Partner with Traffic and Transportation teams to improve on-time shipment and delivery performance. Support optimization of TMS processes and transportation workflows. Develop standardized processes and performance expectations for transportation operations. Process Standardization Document current and future-state processes using process maps, SOPs, and standard work. Establish clear process ownership, controls, performance expectations, and escalation procedures. Ensure operational processes are aligned across shifts, departments, and facilities where applicable. Conduct process audits to identify gaps and ensure compliance with established standards. Drive consistency and scalability of best practices across the Distribution Center. Data & Performance Management Develop and maintain operational dashboards and performance reports. Analyze data to identify trends, root causes, and opportunities for improvement. Establish KPIs and performance targets for key operational processes. Monitor metrics such as: Warehouse productivity Labor efficiency Order accuracy Throughput Cycle time On-time shipping Dock utilization Trailer turnaround Transportation cost Over…

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