Operations Manager - OPEX

ABOUT STORD Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Role Stord is seeking a Operations Manager - OPEX to support the expansion of our fulfillment network by helping new and transitioning sites launch, ramp, and stabilize successfully. This role is designed for an experienced operations leader who enjoys being on the floor, building teams, and setting sites up for long-term success. You will travel to fulfillment centers across the network and embed on-site for multiple weeks at a time to support new site launches, onboard and develop operations leaders, and ensure consistent execution of Stord’s operating standards. This is a hands-on role. You will act as an extension of the site leadership team, and at times step in as an interim Operations Manager to ensure performance, continuity, and stability during launches or transitions. What You’ll Do Support Network Expansion & New Site Launches Embed at new or expanding fulfillment sites to support launch readiness, go-live execution, and post-launch ramp-up. Partner with site leadership to ensure core processes, systems, and operating rhythms are in place before and after go-live. Provide on-site support during critical launch and ramp periods to stabilize performance and reduce risk. Develop and Enable Operations Leaders Onboard and coach new Operations Managers and frontline leaders through hands-on training, shadowing, and real-time feedback. Model strong floor leadership by running shifts, leading stand-ups, and managing day-to-day execution when needed. Act as an interim Operations Manager during site openings, leadership transitions, or short-term coverage gaps. Drive Consistent Execution Lead by example in executing Stord’s standard processes across inbound, outbound, inventory, quality, and labor planning. Reinforce daily execution discipline and ensure alignment to operational KPIs and expectations. Identify gaps in execution and partner with site leaders to address issues quickly and practically. Standardize and Improve Develop, refine, and deploy SOPs and training materials based on real-world site learnings. Support process improvements that drive consistency, scalability, and operational efficiency across the network. Ensure updates to systems, processes, or tools are reflected in training and on-site execution. Communicate Progress and Drive Accountability Track leader progress during onboarding and ramp-up and provide clear feedback to site and regional leadership. Compile site perf…

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