Operations Manager – Multi-Site 3PL / Food-Grade Warehousing
Umanist NALocation: East Side of Indianapolis, IN Work Setting: Multi-Site / On-Site Travel: Regular travel between four warehouse facilities Position Summary We are seeking an experienced Operations Manager to oversee operations across four food-grade, third-party logistics (3PL) warehouse facilities on the east side of Indianapolis . This role will be responsible for operational performance across receiving, storage, inventory, fulfillment, shipping, labor productivity, safety, food-grade compliance, customer service, and cost control. The ideal candidate is a hands-on, data-driven multi-site warehouse leader who has experience managing 3PL, food-grade, distribution, manufacturing, or regulated warehouse operations. This person should be comfortable developing site leaders, standardizing processes across multiple facilities, managing customer requirements, improving productivity, and maintaining audit-ready operations. Key ResponsibilitiesMulti-Site Operations Leadership Direct daily warehouse operations across four facilities, including receiving, put-away, storage, inventory control, order fulfillment, shipping, and value-added services. Establish consistent SOPs, operating standards, KPIs, and accountability across all locations. Conduct regular site visits, operational reviews, safety observations, and leadership meetings. Balance labor, equipment, warehouse space, and workload across facilities. Lead, coach, and develop site managers, supervisors, and team leads. Support new customer implementations, operational transitions, and business growth initiatives. Standardize best practices and drive consistent execution across all locations. Food Safety, Quality & Compliance Maintain clean, safe, secure, and audit-ready food-grade warehouse facilities. Ensure compliance with applicable FDA, OSHA, FSMA, GMP, sanitation, pest-control, allergen-management, and customer-specific requirements. Partner with Quality and Safety teams to maintain required records, training, corrective actions, and inspection readiness. Lead or support customer, regulatory, and third-party audits. Investigate safety, quality, inventory, and service incidents and ensure corrective actions are completed. Promote a strong culture of food safety, employee safety, and continuous improvement. Customer & 3PL Operations Serve as a senior operational contact for assigned customers. Ensure customer SLAs, contractual requirements, shipping schedules, and inventory standards are consistently met. Lead customer business reviews and communicate performance, risks, and corrective actions. Coordinate with transportation providers, customer teams, vendors, and internal departments. Support pricing, labor modeling, capacity planning, and operational scope reviews. Financial & Performance Management Manage operating budgets, labor costs, overtime, supplies, equipment, and facility expenses. Monitor KPIs including: Safety Order and shipment accuracy Inventory accuracy On-time shipping Labor productivity Overtime Cost per unit Space utilization Damage and claims Customer service levels Audit findings and corrective-action closure Analyze operational data to identify trends, constraints, and improvement opportunities. Implement Lean and continuous-improvement initiatives that improve productivity and reduce costs without compromising safety or quality. Provide operational forecasts, reports, and performance updates to senior leadership. People Leadership Build a culture of accountability, teamwork, safety, and customer focus. Partner with HR on recruiting, onboarding, retention, attendance, employee relations, and workforce planning. Ensure employees receive appropriate safety, food-handling, equipment, and job-specific training. Develop succession plans and build a strong leadership bench across all four facilities. Manage performance issues consistently and in accordance with company policies. Required Qualifications 5+ years of progressive warehouse, distribution, logistics, or op…