Operations Manager Medical Transportation (NEMT)

Operations Manager Medical Transportation (NEMT) West Bridgewater, Massachusetts We are seeking a resourceful, dependable Operations Manager to take ownership of daily operations and help grow our Massachusetts medical transportation business. This is a practical leadership role for someone who understands transportation, enjoys solving problems, and follows through. You will work directly with ownership, with existing dispatch and accounting support, and serve as the local point of responsibility for drivers, vehicles, service quality, and operational readiness. Your responsibilities Lead daily operations, coordinate with dispatchers, and ensure reliable, safe, on-time service. Manage driver coverage and resolve missed shifts, vehicle breakdowns, scheduling conflicts, and service complaints. Recruit, onboard, train, and supervise drivers; establish clear expectations and accountability. Coordinate vehicle maintenance, repairs, inspections, and readiness, including local visits to vehicles and service providers. Maintain complete driver and vehicle records and track insurance, registration, credentialing, and renewal deadlines. Build productive relationships with transportation brokers, healthcare facilities, and other service partners. Support broker applications, onboarding requirements, and the introduction of wheelchair-accessible services. Verify trip documentation and work with accounting to resolve missing information and billing discrepancies. Monitor operating costs, vehicle utilization, and service performance; identify and implement improvements. Document procedures and keep ownership informed through concise updates, clear priorities, and early reporting of problems. The person we are looking for You are organized, calm under pressure, and comfortable making decisions within agreed authority. You can earn the trust of drivers while holding them accountable. You notice missing details, ask useful questions, and complete tasks without repeated reminders. You are equally comfortable working with records and systems, speaking with a broker, meeting a driver, or coordinating a repair. You take the time to understand existing operations and then improve them thoughtfully. Qualifications Relevant experience in NEMT, paratransit, medical transportation, or comparable passenger transportation operations. Demonstrated experience supervising drivers, leading dispatch, or managing fleet operations. Strong planning, communication, and problem-solving skills. Ability to manage several priorities independently and maintain accurate records. Confidence using dispatch platforms, spreadsheets, email, and online provider portals. Valid driver’s license and ability to make regular local visits. Based within practical commuting distance of West Bridgewater, Massachusetts. Experience that would be especially valuable Massachusetts NEMT requirements and transportation broker relationships. MART, GATRA, One Call, or similar transportation networks. Wheelchair-accessible transportation and related operational requirements. QRyde, RouteGenie, or comparable transportation management software. Helping a transportation operation expand its team, fleet, or service partnerships. Experienced lead dispatchers, transportation supervisors, and assistant operations managers ready to assume broader responsibility are encouraged to apply. How to apply Please submit your résumé and a brief introduction describing: The transportation operations and teams you have managed. The broker networks and software platforms you have worked with. One example of an operational problem you personally resolved or a process you improved. Pay: $45,000.00 - $55,000.00 per year Work Location: Hybrid remote in West Bridgewater, MA 02379

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