Operations Manager : Inventory Control and Problem Resolution *AVRO/FDC*

Pay Range: $55,000 - $85,000 At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us. Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Purpose: The Operations Department Manager is responsible for providing effective front-line leadership and direction for all day-to-operations within their department(s) of responsibility. The SFC Distribution Centre is a fast pace, high volume, complex operation requiring attention to detail in the areas of daily planning, goal setting, communication, and monitoring progress. The Operations Department Manager will partner with the GM & AGM’s to develop and cascade the RDC’s vision, mission, and operational strategies to ensure the achievement of all key performance objectives. The Operations Department Manager is responsible for building a high performance work culture that consistently drives results, delivers exceptional customer service, while promoting a safe working environment. The OM will play a key role in building a culture of continuous improvement by analyzing trends and actively engaging their teams by asking probing questions to identify and implement improvement opportunities in the areas of people, service, and cost. Position Responsibilities: Leads and manages the team to achieve the key performance measures and objectives for the site. Develops the daily/ weekly work plan and assigns job tasks in a fair and consistent manner. Sets daily goals, monitors progress and makes required adjustments on the fly. Provides ongoing coaching and training to associates and administers corrective action as per the company policies & standard operating procedures (SOP’s). Ensures Associates have the required tools and equipment necessary to perform their jobs successfully. Provides constant feedback to DC associates through the formal review process as well as directs daily communication. Assists AGM with DC's financial, operational, people and service objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve. Responds to and resolves customer issues in a timely manner Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Maintains a “great place to work” environment by creating an employee-centered work place that demonstrates care and concern for all Associates. Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures. Monitors and reinforces safety and shrink prevention to all associates Leads and manages functional areas and shifts as assigned Available to travel occasionally Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot. Champions and creates a customer-focused environment in which excellent service is provided to all Customers. Builds trusting relationships with customers and removes departmental barriers that impede results. Reacts quickly and appropriately to problems and engages in joint problem-solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction Motivates self …

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