Our Client is seeking a results-driven Operations Manager to lead daily restoration operations, drive production performance, and ensure exceptional service delivery across water, fire, mold, and reconstruction projects.
This role is responsible for overseeing field teams, managing project flow, maintaining profitability, enforcing safety standards, and ensuring customer satisfaction. The ideal candidate is a strong leader who thrives in a fast-paced environment and can balance operational efficiency with team development.
If you are a decisive, organized, and performance-oriented leader who enjoys building high-performing teams and delivering outstanding results, this is an opportunity to grow with a respected restoration organization.
Oversee daily restoration and reconstruction operations
Manage project scheduling, staffing, and workflow efficiency
Ensure projects are completed on time, within budget, and to company quality standards
Monitor production KPIs including job profitability, cycle times, and customer satisfaction
Lead, coach, and mentor Project Managers, Technicians, and Production staff
Conduct regular performance evaluations and training sessions
Assist with recruiting, onboarding, and workforce planning
Foster a culture of accountability, teamwork, and professionalism
Review job costing, WIP reports, and production metrics
Approve estimates, change orders, and vendor invoices
Monitor labor efficiency and material usage
Ensure margin targets and revenue goals are met
Serve as a senior escalation point for customer concerns
Build relationships with insurance adjusters, TPAs, property managers, and commercial clients
Maintain high service standards and customer satisfaction ratings
Enforce OSHA and company safety policies
Ensure compliance with IICRC standards and local/state regulations
Maintain proper documentation and job file integrity
Participate in on-call rotation
Support CAT (catastrophe) events and large-loss coordination as needed
5+ years of restoration or construction operations experience
3+ years in a supervisory or management role
Strong knowledge of water, fire, mold mitigation and reconstruction processes
Experience with Xactimate or similar estimating platforms
Familiarity with TPA programs and insurance workflows
Proven ability to manage multiple projects and teams simultaneously
Strong financial acumen and job costing experience
Excellent communication and leadership skills
Valid driver’s license and clean driving record
Preferred:
IICRC Certifications (WRT, ASD, FSRT)
OSHA 10 or 30 certification
Experience managing large-loss or CAT events
Our Client offers a competitive compensation package including:
Competitive base salary (commensurate with experience)
Performance-based bonus opportunities
Company vehicle or vehicle allowance
401(k) with company match
Medical, dental, and vision insurance
Life and disability insurance
Paid time off and paid holidays
Professional development and certification support
Advancement opportunities within a growing organization
Be part of a respected restoration brand with strong market presence
Lead impactful projects that help families and businesses recover
Work with a high-performing, growth-oriented team
Opportunity to advance into senior leadership roles
If you are ready to lead operations, drive results, and make a measurable impact, apply today and take the next step in your restoration leadership career.