Operations Manager

POSITION TITLE: Operations Manager – Night Shift POSITION TYPE: Permanent Full-Time LOCATION: Concord, ON DEPARTMENT: Operations & Supply Chain About Us Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs. About the Role We are looking for a hands-on, people-focused Operations Manager – Night Shift to lead operations at our Keele Distribution Centre. In this role, you’ll do more than oversee daily operations. You’ll play a key role in driving operational excellence, developing frontline leaders, strengthening accountability, and identifying opportunities for continuous improvement. Working in a fast-paced, high-volume distribution environment, you’ll lead and support your team to achieve operational goals while fostering a culture of collaboration, engagement, and continuous improvement. You’ll also work closely with cross-functional teams to implement new processes, improve performance, and support operational change. We’re looking for a leader who is comfortable being on the floor, engaging with employees, challenging the status quo, and turning ideas into action. Someone who can balance the demands of daily operations with a forward-thinking approach to people, processes, and performance. What will you do? Lead Operational Excellence + Oversee daily night-shift operations, ensuring productivity, inventory accuracy, operational efficiency, quality, and customer service commitments are consistently achieved. + Manage labour planning, scheduling, staffing, budgets, and operational resources to meet performance targets while maintaining cost efficiency and ensuring teams have the tools needed to succeed. + Develop, implement, and monitor key performance indicators (KPIs) to strengthen accountability, identify opportunities for improvement, and drive operational performance. + Promote a safe and healthy work environment while ensuring compliance with standard operating procedures, employee training requirements, and applicable Good Manufacturing Practices (GMP). Develop and Empower Your Team + Lead, coach, and develop supervisors, lead hands, and frontline employees to build a high-performing and engaged team. + Foster a positive and respectful work environment built on collaboration, accountability, and open communication. + Provide ongoing coaching, performance feedback, and formal performance evaluations to strengthen leadership capabilities, support employee development, and encourage professional growth. + Maintain a visible presence on the warehouse floor, engaging with employees, addressing challenges, and supporting day-to-day operations. Drive Change and Continuous Improvement + Identify opportunities to improve processes, productivity, and overall operational performance. + Lead and support the implementation of process improvements, new technologies, and operational initiatives. + Engage employees in identifying solutions, challenging existing practices, and embracing new ways of working. + Use operational data and performance trends to make informed decisions and drive measurable improvements. Build Strong Partnerships + Work closely with day-shift leadership and cross-functional teams to ensure effective communication and operational alignment. + Collaborate with internal stakeholders to resolve challenges, implement improvements, and support business priorities. + Provide timely updates on operational performance, challenges, and progress toward key objectives. What you bring + Operational Experience: 7&nd…

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