Operations Manager

Job Title: Assistant Chief Operating Officer (Pathway to COO)
Company: Confidential Luxury Real Estate Firm
Location: Jersey City, NJ
Reports To: Chief Operating Officer / CEO

Position Overview

We are seeking a highly strategic and execution-focused Assistant Chief Operating Officer to partner directly with executive leadership in scaling a high-growth luxury real estate platform. This role is designed as a succession pathway to Chief Operating Officer, offering significant exposure to enterprise-level decision-making, operational design, and growth strategy.

The ideal candidate combines analytical rigor, operational excellence, and leadership maturity, with a proven ability to drive performance across complex, service-oriented organizations.

Key Responsibilities

Strategic Execution

• Translate executive vision into actionable operating plans across brokerage, development, and client services divisions
• Drive cross-functional initiatives that improve efficiency, profitability, and client experience
• Partner with leadership on expansion strategy, including new markets, service lines, and partnerships

Operational Leadership

• Oversee day-to-day business operations, ensuring alignment with performance goals and brand standards
• Build and optimize systems, workflows, and KPIs across all departments
• Lead operational scaling efforts, including technology implementation and process standardization

Financial & Performance Management

• Partner with finance to manage budgets, forecasts, and unit economics
• Identify opportunities to increase margins and reduce operational inefficiencies
• Develop dashboards and reporting for executive visibility

Client Experience & Brand Integrity

• Ensure operational excellence aligns with a best-in-class luxury client experience
• Collaborate with sales leadership to support top-producing agents and teams
• Uphold brand standards across all touchpoints

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• Bachelor's (Required)