Operations Manager- Evenings 2:00pm-10:30pm

POSITION OBJECTIVE: 

Do you love working in a fast-paced environment? Are you a servant leader who has a desire to make a significant impact in the lives of team members and guests? Chick-fil-A Arnold is seeking a high-caliber, self-motivated, and driven leader who can thrive under pressure to lead our evening operations. This individual will be a part of a high-performing Leadership Team and have the ability to lead a team of 80+ team members,. After an initial training period of learning different aspects of the restaurant and brand, this leader will be in charge of managing all the day-to-day needs and operations. This leader must have high emotional intelligence, the ability to build strong relationships, a passion for systems and operations, and have a positive, go-getter mentality and attitude. Over time, growth could look like promoting to be the Director of Operations or even being developed to pursue being an Owner/Operator yourself! Join Chick-fil-A Arnold!

POSITION KEY RESPONSIBILITIES 

• 80-90% of time spent in day to day operations in the FOH or BOH, directly leading a team of 30+ individuals to achieve excellence
• 10-20% of time spent on administrative tasks such as scheduling, CEM scores, leadership development, etc
• Thinking strategically for the business; Collaborating, adjusting, and propelling the business to reach goals
• Implementing and updating changes to systems and processes in order to improve team member efficiency and guest experience
• Coach, develop, and grow leaders while cultivating a team environment and assisting in overseeing the culture of the front of house
• Engage with, challenge, and motivate team members to accomplish difficult and hard to reach goals while inspiring those around them to have fun and build life-impacting relationships with team members and guests
• Provide clear, kind, and consistent communication and feedback
• Hold team members accountable to all Chick-fil-A policies and procedures
• Assist in leadership development with the Leadership Team and Owner/Operator
• Meet regularly with Leadership Team and the Owner/Operator for continued training and personal development, as well as to execute the overall vision and grow the overall success of the restaurant
• Uphold the Chick-fil-A standards and policies

COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED

• Bachelor’s Degree preferred
• 2+ years of management experience with positive results to show
• Proven leadership experience - have led and developed teams
• Effective communicator with the entire team; great listener
• Ability to have direct, win/win conversations in difficult situations
• Resourceful; has the ability to think and do; go-getter
• Systems thinker; innovator; problem-solver
• High integrity and character
• Optimistic in adversity; a natural team cheerleader
• Demonstrates a servant-leadership mentality
• Sense of ownership; self-motivated with a willingness and eagerness to learn
• Takes initiative; driven and hard-working individual with a growth mindset
• Ability to keep composure under high pressure and make decisions quickly
• Organized and detail-oriented with a strong sense of follow-through
• Desire to care for others. Strong relationship builder. 
• Results-oriented and able to work in a very fast-paced and high-stress environment 
• Passion for people and delivering world-class service

Perks

• Free Meals
• Free uniforms
• 401k match up to 4%
• Health, vision, and dental insurance available
• Sundays off!