Operations Manager

Position Summary: The Operations Manager will lead a team responsible for the full underground infrastructure spectrum serving a shared base of utility, telecom, and municipal clients, across distinct geographic territories (Southwestern and Eastern Ontario). Given this scale and complexity, the role calls for a leader who has operated at the level of a $20M+ business — someone comfortable owning operational and financial performance across multiple crews, service lines, and sites, not just a single department or project. The Operations Manager maintains a broad view across the company's departments, active work, and upcoming opportunities; establishes operational priorities; addresses performance or capacity concerns; and ensures larger, higher-value, or higher-risk projects receive the planning, coordination, and management oversight required for successful delivery. This role requires a practical, technically credible leader who can connect estimating, departmental execution, and project performance with company-level priorities. The Operations Manager ensures operational risks, resource requirements, and performance concerns are identified and addressed before they affect safety, customers, schedules, quality, or profitability. Key Responsibilities Daily Operational Leadership Lead and coordinate the daily operations of departmental Field/Crew Supervisors. Translate the General Manager's operational priorities into clear work plans, expectations, and accountabilities for Site/Crew Supervisors. Maintain visibility across active projects, service work, crews, and operational commitments across both entities to ensure work is progressing as planned. Balance priorities across departments and companies, and make timely decisions regarding labour, equipment, materials, scheduling, and operational support. Identify operational risks, bottlenecks, and capacity concerns; direct appropriate solutions; and keep the General Manager informed of significant issues, emerging risks, and decisions requiring further approval. Ensure effective coordination between field operations and administrative, estimating, dispatch, sales, finance, and shared service functions, as applicable. Operational Team Leadership & Accountability Provide direct leadership, direction, coaching, and performance management to Site/Crew Supervisors and Estimators across divisions. Establish clear expectations for departmental performance, estimating accuracy, safety, quality, productivity, customer service, documentation, communication, and people leadership. Conduct regular operational and performance reviews to assess workload, capacity, project requirements, estimating activity, results, risks, and departmental priorities. Hold direct reports accountable for meeting established expectations and ensure performance concerns are addressed promptly and effectively. Support leaders in resolving complex employee, customer, technical, scheduling, estimating, and operational matters. Identify leadership and technical development needs and support succession planning across operational departments. Project Oversight and Execution Provide management oversight for larger, higher-value, higher-risk, or operationally complex projects requiring coordination beyond routine supervision — including emergency storm restoration work. Ensure significant projects have appropriate execution strategies, schedules, budgets, staffing plans, procurement considerations, risk controls, and reporting requirements. Establish project-performance expectations and hold operational leaders accountable for delivery against approved scope, schedule, budget, quality, safety, and customer commitments. Evaluate project performance at key stages, identify significant variances or emerging risks, and direct recovery or corrective-action plans where required. Coordinate cross-department and cross-company priorities and resolve higher-level resource, scheduling, customer, subcontractor, or operational…

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