About the Role
The Operations Manager will oversee the daily operations of our private fitness studio, support our coaching staff, maintain high service standards, and ensure an exceptional client experience from start to finish. You will be a key leader responsible for organization, communication, and execution.
Key Responsibilities
- Oversee day-to-day studio operations
- Support and manage staff performance
- Ensure team and studio standards are met at all times
- Track client check-ins, scheduling, and communication
- Maintain studio cleanliness and readiness
- Assist with onboarding new clients and trials
- Provide exceptional customer service and handle inquiries
- Monitor KPIs and support the studio in hitting monthly goals
- Coordinate studio events, challenges, and promotions
- Maintain systems, processes, and operational structure
Qualifications
- Strong organizational and leadership skills
- Ability to multitask and manage shifting priorities
- Excellent communication and customer service skills
- Experience in fitness, wellness, or service-based business preferred
- Reliable, proactive, and solution-focused
- Comfortable using basic software, scheduling tools, and communication platforms
- Ability to uphold high standards and motivate a team
❤️ What We Offer
- A positive, supportive, and high-energy environment
- Growth opportunities within the studio
- Ongoing training and leadership development
- Performance bonuses
- The chance to impact lives and be part of a growing fitness community