Operations Manager

There’s a Place for You at Capital A career at Capital Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. Within Capital Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. The Operations Manager provides cross-functional leadership for multi-shift operations spanning Transportation, Wire, and Continuous Improvement (CI) within the Distribution Center. This role is accountable for safe, efficient, and customer-focused execution across outbound transportation, wire processing, inventory flow, quality, and service. The manager establishes standard work, develops teams, monitors key performance indicators, and uses structured problem solving to improve productivity, accuracy, cost, and on-time performance. Main Job Duties: Operations Management Lead day-to-day Transportation and Wire operations across multiple shifts, aligning staffing, workload, equipment, and priorities with customer and outbound requirements. Establish and sustain standard work for wire cutting, quality verification, labeling, reel management, staging, dispatch readiness, and inventory accuracy. Manage workload, staffing, productivity, scrap, quality, capacity, and on-time completion using measurable KPIs and clear performance expectations. Coordinate material and information flow between Wire, Inventory, Picking, Shipping, Dispatch, Transportation, and branch operations. Coordinate large or complex wire orders, staged deliveries, JIT requirements, same-day needs, and other jobs requiring early alignment between Wire and Transportation. Oversee transportation execution, including dispatch, route and schedule coordination, manifest closure, transportation documentation, local claims, service exceptions, and last-mile delivery performance. Monitor transportation capacity, service, cost, and delivery performance; identify risks early and implement corrective actions before customer commitments are affected. Ensure efficient use of labor, equipment, fleet, and operational resources while supporting budget and service objectives. Continuous Improvement (CI) Build CI into daily operations through KPI reviews, standard work, root-cause analysis, corrective actions, and structured problem solving. Analyze operational data to identify trends, recurring issues, waste, and opportunities to improve productivity, quality, inventory accuracy, cost, and customer service. Lead process-improvement initiatives across Transportation and Wire and ensure improvements are documented, measured, and sustained. Establish operating rhythms such as daily huddles, performance boards, shift handoffs, and escalation processes that create visibility and accountability. Partner cross-functionally to improve warehouse-to-transportation handoffs, route readiness, order flow, and end-to-end customer service. Team Leadership Lead, coach, and develop supervisors, leads, Wire Cutting Associates, drivers, dispatchers, and operational associates as applicable. Conduct daily start-up meetings and communicate safety, service, quality, productivity, and performance targets. Establish clear ownership, accountability, and escalation paths across shifts and functional areas. Train teams on safe equipment operation, quality standards, standard work, problem solving, and CI practices. Foster…

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