Operations Manager - Divvy Program

Shift Transit is a leading mobility operations company, serving a wide variety of clients in the transportation industry. Shift Transit is seeking an Operations Manager who enjoys helping people grow and building teams that deliver consistent results. You will lead day-to-day field operations for the Divvy program, with a focus on developing the existing team, improving productivity, and creating practical processes that help employees meet core performance metrics and service-level agreements (SLAs). The Field Operations team manages fleet availability and asset distribution across the Chicagoland area. Team members transport bikes and scooters throughout the system, complete battery swaps on electric rideables, and carry out other essential tasks to keep Divvy service reliable and deliver an excellent rider experience. The ideal candidate is an approachable, hands-on people manager who sets clear expectations, provides regular coaching, and follows through on commitments. You will build on the team’s strengths, identify training needs, remove barriers to performance, and create opportunities for employees to take on greater responsibility. Success means a more capable, engaged team delivering safe, reliable service through clear priorities, effective training, and consistent daily routines. Primary Responsibilities: Team Management Lead and develop the Field Operations team through regular one-on-ones, on-the-job coaching, timely feedback, and individual development. Set clear expectations for all team members. Recognize strong performance and address performance gaps promptly and fairly through specific feedback, training, and follow-up. Build and maintain staggered shift schedules and daily work assignments that match staffing and skills to service demand Foster open communication, teamwork, and shared accountability. Respond to operational issues promptly, escalate risks, and keep rider experience and team safety central to decisions. Operational Excellence Oversee day-to-day field operations and provide hands-on support as needed. Partner with the Senior Director of Field Operations to define and communicate key performance indicators (KPIs), SLA targets, and individual responsibilities. Establish daily shift briefings, clear handoffs, and weekly performance reviews so employees understand priorities, track progress, and consistently meet agreed targets. Use operational data and employee feedback to perform root cause analysis, develop action plans, and track results. Create, document, and improve standard operating procedures (SOPs), checklists, and work routines. Warehousing and Inventory Management Ensure warehouses, vehicles, and equipment are clean, safe, and ready for use, and reinforce compliance with all SOPs. Manage e-bike and e-scooter battery inventory, including the safe handling, transportation and storage of lithium-ion batteries. Perform other duties as assigned to support the team and program. Demonstrated experience supervising and developing a team, with examples of improving employee skills, engagement, and performance. Experience creating or improving operational processes and training employees to use them consistently. Ability to interpret performance data, explain KPIs clearly, and translate findings into practical actions that help teams meet targets. Experience managing vehicle fleets and coordinating daily operational work. Ability to build and maintain staggered shift schedules, balance workloads, and adjust priorities as service needs change. Effective verbal and written communication skills and an approachable leadership style that encourages employees to ask questions and raise concerns. Proficiency with common business technology, including smartphones, apps, spreadsheets, and performance reporting tools. Excel/Google Sheets proficiency recommended. High school diploma or equivalent. Must be willing to work in all weather conditions outside, year-round. This is an in-person position A…

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