Operations Manager, Denali Backcountry Lodge

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This will be a full-time seasonal role beginning in April 2027. This is a remote position in the truest sense, located 92 miles by bus from the nearest main road and deep within Denali National Park. Working at Denali Backcountry Lodge (DBL) requires a ruggedly refined mindset, adaptability, and a willingness to step beyond traditional job responsibilities to support the success of the entire operation. Safety, anticipating guest needs, honoring our surroundings, and bringing your best every day are the core values that guide the guest experience at Denali Backcountry Lodge. As an Operations Manager, you will be an integral part of our leadership team, where flexibility, adaptability, and a willingness to wear many hats are essential. This role oversees both Front Desk and Rooms operations, providing leadership, direction, and operational support across the Naturalist, Guest Services, Housekeeping, and Custodial departments. Responsibilities include supervising and developing the Lead Naturalist and Lead Housekeeper while ensuring all guest-facing services and room operations meet established standards for quality, consistency, and efficiency. Additional responsibilities include overseeing ordering, purchasing, and inventory management for guest services and room operations, ensuring appropriate stock levels, cost control, product quality, and efficient use of resources. The Operations Manager plays an essential role in maintaining cleanliness, sanitation, and service standards, managing daily departmental operations, and delivering a high-quality guest experience. As a member of our remote lodge team, you should expect a dynamic work environment where collaboration across departments is essential. Your responsibilities will extend beyond guest-facing operations, and your ability to adapt, anticipate operational needs, and contribute wherever support is needed will play an important role in the overall guest and employee experience. ROLE & RESPONSIBILITIES Lead and support all aspects of day-to-day guest operations across Denali Backcountry Lodge (DBL) and Denali Backcountry Adventure (DBA), ensuring operational consistency and a high-quality guest experience. Provide hands-on operational leadership and on-floor coverage during peak periods, leadership transitions, and unexpected manager absences to maintain service continuity and departmental support. Develop, standardize, and oversee structured onboarding and ongoing training for all guest service employees, including orientation, IT access, operational systems, Standard Operating Procedures (SOPs), and departmental tools. Provide coaching and development for Naturalist and housekeeping leaders, ensuring alignment with brand standards, company policies, and operational expectations. Serve as the primary property liaison with product representatives, collaborating with the Hotel Manager to maintain service quality, compliance, and brand integrity. Monitor and guide departmental labor management, including scheduling, staffing plans, time-off requests, and payroll practices, ensuring alignment with business volume and budgetary goals. Collaborate with the management and leadership team to improve operational efficiency, workforce productivity, and the overall guest experience. Support activity development, programming, and concept creation in partnership with the Front De…

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