Operations Manager
Gexpro ServicesCompany Overview: Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements. Operations Manager Benefits : Gexpro Services offers a comprehensive benefits package that includes: Competitive compensation plus annual bonus Medical, dental, vision, life insurance and pet insurance Flexible Spending Accounts Employee assistance program and Health wellness programs 401(k) immediately with a competitive match Several paid holidays and paid time off that includes personal, sick and vacation time. Operations Manager Job Summary and Essential Responsibilities: The Operations Manager is responsible for driving operational performance, customer service, inventory accuracy, and execution across the site. This role provides leadership to operational teams, including the Warehouse Manager, and serves as the primary owner of operational results. The Operations Manager is accountable for achieving service, productivity, inventory, quality, and cost objectives through effective leadership, cross-functional collaboration, performance management, and continuous improvement. This position partners closely with the Site Manager to ensure operational execution supports customer commitments and business objectives. Lead site operational performance to achieve customer service, inventory, productivity, quality, and financial objectives. Provide leadership, coaching, and accountability to operational team members, including the Warehouse Manager and other site resources. Monitor and drive performance against key metrics, including On-Time Delivery (OTD), order fulfillment, productivity, inventory accuracy, backlog, quality, and labor utilization. Develop and execute action plans to address operational gaps, customer service issues, inventory discrepancies, and performance challenges. Lead daily operating reviews and establish priorities to ensure customer commitments and site objectives are achieved. Partner with Sales, Customer Service, Inventory, Quality, and Operations teams to resolve escalations and remove barriers to execution. Ensure strong operational controls and process compliance across inventory management, order fulfillment, receiving, shipping, and customer-specific requirements. Analyze operational data and trends to identify performance risks, improvement opportunities, and resource requirements. Drive continuous improvement initiatives that improve service, efficiency, productivity, inventory accuracy, and overall operational performance. Support workforce planning, labor management, scheduling, and resource allocation to meet business demands. Partner with the Site Manager to manage operating expenses and identify cost-saving opportunities while maintaining service levels. Promote a culture of accountability, teamwork, customer focus, safety, and continuous improvement. Ensure compliance with company policies, customer requirements, and all safety and regulatory standards. Lead special projects and operational initiatives as assigned. Qualifications 5+ years of operations, distribution, warehouse, supply chain, or manufacturing leadership experience. Demonstrated experience leading leaders and managing cross-functional operational activities. Strong analytical, problem-solving, and decision-making skills. Experience driving KPI performance and leading operational improvement initiatives. Strong communication, coaching, and team development capabilities. Proficiency with ERP, WMS, Microsoft Office, and operational reporting tools. DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory …